fix problems on Claro Pay [iphone]

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—— Run into issues on Claro Pay? Get help pending when official support gets back to you!

Claro Pay
Info:
company: América Móvil
: https://bit.ly/CPSite2
: youtube.com
Chat with our AI-based Claro Pay Support
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Slow issue

Slow loading times

Fix: 1. Close any other apps running in the background to free up system resources. Double-tap the home button (or swipe up) and swipe up on apps... ⇲

Claro Pay frequently lags

Fix: 1. Close any other apps running in the background to free up system resources. 2. Restart your iPhone to clear temporary files and refresh t... ⇲
 
Bugs issue

Bugs present in the app

Fix: 1. Make sure you are using the latest version of the app by checking for updates in the App Store. 2. If you encounter a bug, try to replica... ⇲

Inadequate error handling

Fix: 1. When encountering an error, take note of the error message and the steps leading up to it. This can help in troubleshooting. 2. Check for... ⇲
 
UI issue

Inconsistent service organization

Fix: 1. Familiarize yourself with the app's layout and features by exploring the menus and options available. 2. If you find certain features har... ⇲
 
Notifications issue

Notifications cause app to crash

Fix: 1. Disable notifications for the Claro Pay app by going to Settings > Notifications > Claro Pay and toggling off 'Allow Notifications'. 2. R... ⇲
 
Syncing issue

Claro Pay fails to save favorites

Fix: 1. Ensure you are logged into your account, as favorites may not save if you are using the app as a guest. 2. Try adding a favorite again an... ⇲
 
Payments issue

Payment processing delays

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Try making... ⇲

High error rate during payment

Fix: 1. Ensure that your payment details are entered correctly, including card number, expiration date, and CVV. 2. Check your internet connectio... ⇲
 
Downloads issue

Claro Pay does not download properly

Fix: 1. Ensure you have enough storage space on your iPhone by going to Settings > General > iPhone Storage. If space is low, delete unnecessary... ⇲
 
Freezing issue

Claro Pay becomes unresponsive

Fix: 1. Close the app completely by double-tapping the home button (or swiping up) and swiping the Claro Pay app off the screen. 2. Restart your... ⇲
 
Support issue

Customer service issues

Fix: 1. Check the app for any help or support sections that may provide answers to common questions. 2. Look for FAQs or user guides within the a... ⇲
 
Compatibility issue

Limited functionality for certain services

Fix: 1. Review the app's features and services to understand what is available. Check for any updates that may add new functionality. 2. Explore... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.8%

Bad experience
4.2%

Neutral
2.0%

~ from our NLP analysis of 1,532 combined software ratings.

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Afore SURA: Ahorro y Retiro

 Private Data Claro Pay collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data