fix problems on Van Go! [iphone]

—— Run into issues on Van Go!? Get help pending when official support gets back to you!

Van Go!

Info:

company: San Joaquin Regional Transit District

: http://sanjoaquinrtd.com/vango/

Chat with our AI-based Van Go! Support

🛠️ Common Van Go! Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

long wait time for customer service

Fix: Try using the in-app help section or FAQ to find answers to common questions. This can save you time instead of waiting for a customer servi... ⇲

repetitive automated responses

Fix: When contacting customer service, be specific about your issue and include details that may help them understand your situation better. This... ⇲

Settings issue

no option to cancel in app

Fix: Check if there is a cancellation option on the website or through your account settings. Sometimes, cancellation features are available outs... ⇲

Freezing issue

Van Go! freezes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Van Go!, and tap 'Update' if available. OR Try res... ⇲

Bugs issue

unable to schedule rides

Fix: Check your internet connection. A weak or unstable connection can prevent you from scheduling rides. Try switching between Wi-Fi and mobile... ⇲

no available buses during requested times

Fix: Check the app for any service alerts or maintenance notifications that may affect bus availability during your requested times. OR Try ad... ⇲

drivers arrive late

Fix: Monitor the app for real-time updates on your driver's location and estimated arrival time. This can help you plan accordingly. OR If you... ⇲

Security issue

unauthorized payment issues

Fix: Review your payment methods in the app to ensure that the correct card or account is linked. Remove any outdated payment methods. OR Chec... ⇲

Payments issue

cannot add auto pay method

Fix: Make sure that your payment method is valid and has sufficient funds. Sometimes, payment methods can be declined due to insufficient balance... ⇲

employees unaware of app payments

Fix: When discussing payment issues with employees, provide them with screenshots or documentation of your payment history to clarify your situat... ⇲

no valid funding available error

Fix: Double-check your payment method for any issues, such as expiration dates or insufficient funds, and update it if necessary. OR Try using... ⇲

Crashes issue

crashes during booking

Fix: Clear the app's cache by deleting and reinstalling the app. This can help eliminate any corrupted data that may be causing crashes. OR En... ⇲

Account issue

inability to reset password

Fix: Make sure you are using the correct email address associated with your account when requesting a password reset. Check your spam folder for... ⇲

Support issue

poor customer service response

Fix: Document your interactions with customer service, including dates and times, to provide context if you need to follow up on your issue. OR... ⇲

Network issue

inability to track bus location

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Van Go! is set to 'While U... ⇲