fix problems on CNA (Channel NewsAsia) [iphone]

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—— Run into issues on CNA (Channel NewsAsia)? Get help pending when official support gets back to you!

CNA (Channel NewsAsia)
Info:
company: Mediacorp Pte Ltd
: https://www.channelnewsasia.com/contact-us
: www.channelnewsasia.com
Chat with our AI-based CNA (Channel NewsAsia) Support
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Crashes issue

CNA (Channel NewsAsia) crashes when playing videos

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if there are up... ⇲

CNA (Channel NewsAsia) fails to open

Fix: Restart your iPhone to clear any temporary glitches that may be preventing the app from opening. Hold down the power button and slide to pow... ⇲

CNA (Channel NewsAsia) restarts frequently

Fix: Check for updates in the App Store and install any available updates, as these may contain bug fixes that resolve the restarting issue. OR... ⇲
 
Notifications issue

Push notifications don't work

Fix: Check your notification settings by going to Settings > Notifications > CNA. Ensure that 'Allow Notifications' is turned on and that your pr... ⇲
 
Freezing issue

CNA (Channel NewsAsia) frequently freezes and becomes unresponsive

Fix: Force close the app by swiping up from the bottom of the screen and pausing in the middle to access the app switcher. Swipe up on the CNA ap... ⇲
 
Slow issue

Slow load times for articles

Fix: Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the load times improve. You can... ⇲
 
Bugs issue

Inaccurate news reporting

Fix: Cross-reference news articles with other reputable news sources to verify the information. This can help you get a more accurate picture of... ⇲

Broken links

Fix: Try refreshing the app or restarting it to see if the links work after a reset. You can do this by force closing the app and reopening it.... ⇲

Mark as read function not working

Fix: Try force closing the app and reopening it to see if the function starts working again. Sometimes, a simple restart can resolve minor glitch... ⇲

CNA (Channel NewsAsia) does not remember last viewed position

Fix: Try closing the app completely and reopening it to see if it retains your last viewed position after a fresh start. OR Check for updates... ⇲
 
UI issue

Too much white space in UI

Fix: Adjust your device's display settings by going to Settings > Display & Brightness and changing the appearance to 'Dark' mode, which may redu... ⇲

New interface is difficult to navigate

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the new design can help improve your navigation experie... ⇲

CNA (Channel NewsAsia) feels like a cheap website

Fix: Provide feedback through the app's feedback feature, if available, to express your concerns about the app's design and functionality. OR... ⇲
 
Compatibility issue

No standalone Apple TV app

Fix: Use AirPlay to stream content from your iPhone to your Apple TV. Open the CNA app, start playing a video, and tap the AirPlay icon to select... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the CNA app. Check for updates in the App Store on each device. OR If performan... ⇲
 
Audio issue

Sound issues with video clips

Fix: Ensure that your device's volume is turned up and that it is not muted. Check the side buttons on your iPhone to adjust the volume. OR Tr... ⇲
 
Ads issue

Mandatory video ads interrupt reading

Fix: Consider using an ad-blocking app or browser that supports ad-blocking features to minimize interruptions from video ads. OR If available... ⇲
 
Settings issue

No option to change text size in settings

Fix: Check your device's accessibility settings by going to Settings > Accessibility > Display & Text Size. You can adjust text size and bold tex... ⇲
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 what users are saying
Good experience
91.8%

Bad experience
5.9%

Neutral
2.3%

~ from our NLP analysis of 526 combined software ratings.

 Switch to these Alternatives:
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 Private Data CNA (Channel NewsAsia) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Usage Data
    • Diagnostics
    • Other Data