fix problems on FamilyAlbum [iphone]

—— Run into issues on FamilyAlbum? Get help pending when official support gets back to you!

FamilyAlbum - Photo Sharing

Info:

company: MIXI, Inc.

: https://family-album.com/support

: family-album.com

Chat with our AI-based FamilyAlbum Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes when uploading multiple photos

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for FamilyAlbum, and check for updates. 2. Clear the... »»

Cannot add captions to photos

Fix: 1. Ensure you are using the latest version of the app. Update it via the App Store if necessary. 2. Try tapping on the photo after uploadin... »»

Customization issue

No option to like comments

Fix: 1. Familiarize yourself with the app's features. Currently, FamilyAlbum may not support liking comments, so check the app's FAQ or help sect... »»

Inability to customize viewer nicknames

Fix: 1. Check the app's settings for any options related to viewer preferences. If customization is not available, it may be a limitation of the... »»

Limited sharing categories

Fix: 1. Explore the app's sharing settings to see if there are any options to create custom categories. If not, consider using tags or descriptio... »»

No option to create separate albums for friends

Fix: 1. Check the app's album creation settings to see if there are options for private or shared albums. If not, this may be a limitation of the... »»

Video issue

Limited video length

Fix: 1. Check the app's guidelines for video uploads. If the limit is set, consider editing your videos to fit within the allowed length using a... »»

Notifications issue

Cannot turn off notifications for specific albums

Fix: 1. Go to the app's settings and look for notification preferences. You may find options to customize notifications for different albums. 2.... »»

Uploads issue

App pauses uploads when leaving the app

Fix: 1. Check your app settings to see if there is an option to allow background uploads. If available, enable this feature. 2. Ensure that your... »»

Bugs issue

Automatic photo sorting can be incorrect

Fix: 1. Manually sort your photos by creating custom albums. Go to the album section and select photos to organize them as you prefer. 2. Check... »»

Settings issue

No way to disable commenting for specific users

Fix: 1. Review the app's privacy settings to see if there are options to restrict commenting from certain users. If not, this may be a limitation... »»

Registration issue

Difficulties in creating new child profiles

Fix: 1. Ensure you are following the correct steps to create a new profile. Check the app's help section for detailed instructions. 2. Make sure... »»

Glitches issue

Widget feature can be glitchy

Fix: 1. Remove the widget from your home screen and then re-add it. This can sometimes resolve glitches. 2. Ensure that your iPhone is updated t... »»

Privacy issue

Limited insight into who has viewed photos

Fix: 1. Review the app's privacy settings to see if there are any options for viewing insights. If not, this may be a limitation of the app. 2.... »»

Support issue

No direct customer support for issues

Fix: 1. Check the app's FAQ or help section for common issues and solutions. This can often provide immediate assistance. 2. Look for community... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.9%

Neutral

1.1%

Bad experience

1.0%

~ from our NLP analysis of 283,761 combined software ratings.

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Private Data FamilyAlbum collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts

Cost of Subscriptions

FamilyAlbum Premium: $5.99 Enjoy popular features with this plan
FamilyAlbum Premium Pro: $10.99 Full-HD video uploads & all Premium features
Sticker Subscription: $3.99 This enables commenting via stickers in-app
Premium (Yearly): $59.00 Enjoy popular features with this plan
Premium Pro (Yearly): $109.00 Full-HD video uploads & all Premium features