fix problems on Datto Workplace [iphone]

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—— Run into issues on Datto Workplace? Get help pending when official support gets back to you!

Datto Workplace
Info:
company: Datto, Inc.
: https://workplace.datto.com/help/
: www.datto.com
Chat with our AI-based Datto Workplace Support
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Network issue

connectivity issues after initial login

Fix: Try resetting your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all saved Wi-Fi passwords, s... ⇲
 
Login issue

logs out frequently

Fix: Check if you have any security settings enabled that may be causing the app to log you out, such as a timeout setting. Go to Settings > Datt... ⇲
 
Account issue

password validation problems

Fix: Make sure you are entering the correct password. Check for any typos or case sensitivity issues. If you are unsure, try resetting your passw... ⇲
 
Storage issue

incorrect space available reports

Fix: Try refreshing the app. Close the app completely by swiping it away in the app switcher, then reopen it to see if the space reports update c... ⇲
 
Syncing issue

sync doesn't work in background

Fix: Ensure that background app refresh is enabled for Datto Workplace. Go to Settings > General > Background App Refresh and make sure it is tur... ⇲

frequent re-verification of files

Fix: Check your internet connection. A weak or unstable connection can cause frequent re-verification. Ensure you are connected to a reliable Wi-... ⇲
 
Slow issue

slow performance

Fix: Clear the app's cache. Go to Settings > Datto Workplace and look for an option to clear cache or data. This can help improve performance by... ⇲
 
Bugs issue

cannot view PDF documents

Fix: Ensure that the PDF files are not corrupted. Try opening them in another app to confirm they are functional. If they open elsewhere, the iss... ⇲
 
Crashes issue

Datto Workplace refuses to open

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲
 
Compatibility issue

nonfunctional on iPad

Fix: Check if the app is compatible with your iPad model and iOS version. Go to the App Store page for Datto Workplace and look for compatibility... ⇲
 
Support issue

poor support

Fix: Utilize online resources such as user forums or community support pages where other users may have shared solutions to similar issues. OR... ⇲
 
UI issue

buggy and clunky UI

Fix: Try resetting the app settings if available. This can sometimes resolve UI issues. Look for a reset option in the app settings menu. OR C... ⇲
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 what users are saying
Good experience
85.1%

Bad experience
11.7%

Neutral
3.2%

~ from our NLP analysis of 814 combined software ratings.

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 Private Data Datto Workplace collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data