fix problems on RG Digital SP [iphone]

—— Run into issues on RG Digital SP? Get help pending when official support gets back to you!

RG Digital SP - São Paulo

Info:

company: IIRGD - Instituto de Identificação Ricardo Gumbleton Daunt

: https://corporate.vidaas.com.br/br-sp/faq

: corporate.vidaas.com.br

Chat with our AI-based RG Digital SP Support

🛠️ Common RG Digital SP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Document processing takes too long

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

Facial recognition procedure is cumbersome

Fix: 1. Ensure that you are in a well-lit area when using the facial recognition feature. Poor lighting can make it difficult for the app to reco... ⇲

Camera issue

Cannot read QR code from recent RG

Fix: 1. Ensure that the QR code is not damaged or obscured. Clean the area around the QR code if necessary. 2. Use the camera app on your iPhone... ⇲

QR code scanning fails

Fix: 1. Ensure that the QR code is well-lit and not blurry. Adjust the distance between the camera and the QR code for better focus. 2. Check if... ⇲

Crashes issue

RG Digital SP fails to open

Fix: 1. Restart your iPhone to clear any temporary glitches that may be preventing the app from opening. 2. Check for updates for the RG Digital... ⇲

Bugs issue

Error when entering RG number

Fix: 1. Double-check the RG number you are entering for any typos or errors. Ensure you are using the correct format as required by the app. 2. R... ⇲

Compatibility issue

Inability to read older RG codes

Fix: 1. Ensure that the older RG code is not damaged or faded. If possible, take a clear photo of the code and try scanning it again. 2. Check if... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.2%

Bad experience

1.7%

Neutral

0.1%

~ from our NLP analysis of 1,015 combined software ratings.

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Private Data RG Digital SP collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Sensitive Info
- Diagnostics