fix problems on Gusto Wallet [iphone]

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—— Run into issues on Gusto Wallet? Get help pending when official support gets back to you!

Gusto Wallet
Info:
company: Gusto, inc.
: https://gusto.com/about/contact
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Uploads issue

Cannot submit receipts from phone

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos and ensure Gusto Wallet has access to your photos. This is necessary for submitt... ⇲
 
Payments issue

Delayed paycheck processing

Fix: 1. Verify your payment schedule: Check your payment settings in the app to ensure everything is set up correctly. Go to Settings > Payroll t... ⇲

Issues adding new debit card

Fix: 1. Double-check card details: Ensure that you are entering the correct card number, expiration date, and CVV. Any mistake can cause the addi... ⇲

Difficult to access funds

Fix: 1. Check your account balance: Ensure that you have sufficient funds available in your Gusto Wallet. If not, consider transferring funds fro... ⇲

Card delivery issues

Fix: 1. Check delivery address: Ensure that the address you provided for card delivery is correct and complete. OR 2. Track your card: If trac... ⇲

Inability to link bank accounts easily

Fix: 1. Double-check bank details: Ensure that you are entering the correct bank account information, including routing and account numbers. OR... ⇲
 
Downloads issue

Broken tax document downloads

Fix: 1. Check your internet connection: Ensure you have a stable connection before attempting to download tax documents. OR 2. Use a different... ⇲
 
Bugs issue

Gusto Wallet not functional at times

Fix: 1. Restart your iPhone: A simple restart can resolve many app-related issues. Hold the power button and slide to power off, then turn it bac... ⇲

Inconsistent app performance

Fix: 1. Restart your device: A simple restart can often resolve performance issues with apps. OR 2. Free up storage space: Go to Settings > Ge... ⇲
 
Location issue

Inaccurate geolocation tags

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that Gusto Wallet is set to 'While Using the App' or 'Al... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use in-app support: Check if there is a help or support section within the app that may provide quicker responses or FAQs. OR 2. Docum... ⇲

Long hold times for customer service

Fix: 1. Call during off-peak hours: Try calling customer service during non-peak hours, such as early morning or late afternoon, to reduce wait t... ⇲

Rude customer service interactions

Fix: 1. Stay calm and polite: If you encounter rudeness, try to remain calm and express your concerns clearly. This can sometimes lead to better... ⇲
 
UI issue

Confusing app branding

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout to better understand its branding and navigati... ⇲
 
Screen issue

Blank screen on setup

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. OR 2. Reinstall the app: If the blank scr... ⇲
 
Settings issue

Inability to change account settings

Fix: 1. Navigate to the correct section: Ensure you are in the right area of the app to change settings. Look for 'Account Settings' or 'Profile'... ⇲
 
Login issue

Frequent logouts

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates can fix bugs related to logouts. OR 2. Clear app... ⇲
 
Features issue

Lack of geofencing feature

Fix: 1. Use location reminders: While geofencing may not be available, you can set reminders based on your location using your phone's built-in f... ⇲

No option to switch between companies

Fix: 1. Check account settings: Ensure you are logged into the correct account. Sometimes, switching accounts can be done in the settings menu.... ⇲
 
Ads issue

False advertising of features

Fix: 1. Review the app's features: Go through the app's description in the App Store to understand what features are officially supported. OR... ⇲
 
Customization issue

Limited widget options

Fix: 1. Explore widget settings: Check if there are any settings within the app that allow you to customize or add widgets. OR 2. Use shortcut... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.9%

Neutral
1.5%

~ from our NLP analysis of 24,289 combined software ratings.

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 Private Data Gusto Wallet collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Identifiers
    • Usage Data
    • Diagnostics