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iMobile: Loan, Cards & Banking
Info:
company: ICICI Bank Ltd
: http://www.icicibank.com/customer-care.html
: www.icicibank.com
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Updates issue

Re-registration required after updates

Fix: 1. Before updating the app, back up your account information if possible. 2. After an update, check if there is an option to restore your pr... ⇲
 
Payments issue

UPI feature fails during verification

Fix: 1. Ensure that your UPI ID is correctly linked to your bank account. Go to the UPI settings in the app and verify the details. 2. Restart th... ⇲

Duplicate bill payments

Fix: 1. Before making a payment, double-check the payment history to ensure you are not making a duplicate payment. 2. Set up reminders for bill... ⇲

Money transfer errors with debit card

Fix: 1. Double-check the debit card details you are entering for accuracy. 2. Ensure that your debit card is activated and has sufficient funds.... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app cache by going to S... ⇲
 
UI issue

No back or home button on many pages

Fix: 1. Use the swipe gestures to navigate back. Swipe from the left edge of the screen to go back to the previous page. 2. Familiarize yourself... ⇲

UI design is outdated

Fix: 1. Familiarize yourself with the current layout and features to navigate more efficiently. 2. Provide feedback through the app for potential... ⇲
 
Ads issue

Banners and feedback forms are intrusive

Fix: 1. Look for an option in the app settings to disable notifications or feedback prompts. 2. If the banners are related to promotions, conside... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize any available FAQs or help sections within the app for common issues. 2. Document your issues clearly and try to reach out throug... ⇲
 
Account issue

Activation issues for NRI accounts

Fix: 1. Ensure that you have all required documents ready for activation, such as proof of identity and address. 2. Follow the activation process... ⇲

Limited access for joint account holders

Fix: 1. Review the app's settings to see if there are options to grant additional permissions to joint account holders. 2. Ensure that both accou... ⇲
 
Bugs issue

Grid validation errors

Fix: 1. Double-check the data you are entering in the grid for any errors or omissions. 2. Ensure that you are using the correct format for any r... ⇲
 
Login issue

Requires active SIM for login

Fix: 1. If you have a dual SIM phone, ensure that the correct SIM is set as the primary for data and calls. 2. If you are traveling, consider usi... ⇲

Login issues without active SIM

Fix: 1. If you have access to Wi-Fi, try logging in using Wi-Fi instead of relying on the SIM. 2. Ensure that your mobile number is correctly reg... ⇲
 
Compatibility issue

Inconsistent app performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app and iOS. 2. Clear the app cache on the devices experiencing issues. O... ⇲

Older iOS versions not supported

Fix: 1. Update your iPhone to the latest iOS version by going to Settings > General > Software Update. 2. If your device cannot be updated, consi... ⇲
 
Messages issue

No email option for OTP

Fix: 1. Check the app settings to see if there is an option to enable email OTP delivery. 2. Ensure that your email address is correctly register... ⇲
 
Security issue

Face ID functionality issues

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is enabled for the iMobile app. 2. Restart your iPhone to refresh the Face ID... ⇲
 
Settings issue

No total value for FD deposits

Fix: 1. Check the app's investment or deposits section to see if there is an option to view total values. 2. If not available, consider keeping a... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
3.3%

Neutral
1.5%

~ from our NLP analysis of 49,775 combined software ratings.

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 Private Data i collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics