—— Run into issues on New Peoples Bank ? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Check your internet connection: Ensure that you are connected to a stable Wi-Fi network or have a strong cellular signal. You can do this... ⇲
Fix: 1. Update the app: Go to the App Store, search for New Peoples Bank Mobile, and check if there is an update available. Updating the app can... ⇲
Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'For... ⇲
Fix: 1. Verify your information: Ensure that all the information you are entering during enrollment matches what is on file with the bank. Double... ⇲
Fix: 1. Check the check's eligibility: Ensure that the check you are trying to cash meets the bank's requirements for mobile deposits, such as be... ⇲
Fix: 1. Review deposit limits: Check if you are exceeding the mobile deposit limits set by the bank. If so, consider depositing smaller amounts o... ⇲
Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) to view open apps, then swipe up on the Ne... ⇲
Fix: 1. Double-check your information: Ensure that the personal information you are entering for identity verification matches exactly what is on... ⇲
Fix: 1. Enable Face ID: Go to Settings > Face ID & Passcode, and ensure that Face ID is set up and enabled for the New Peoples Bank Mobile app if... ⇲
Fix: 1. Close background apps: Close any unnecessary apps running in the background to free up system resources, which can improve the performanc... ⇲
Fix: 1. Restart your device: A simple restart can often resolve issues with apps not opening. Hold down the power button and slide to power off,... ⇲
Fix: 1. Clear app cache: After an update, it may help to clear the app cache by offloading the app (Settings > New Peoples Bank Mobile > Offload... ⇲