fix problems on EyeXam [iphone]

—— Run into issues on EyeXam? Get help pending when official support gets back to you!

EyeXam

Info:

company: Global EyeVentures, LLC

: https://www.eyexam.com/company/contact_us.php

Chat with our AI-based EyeXam Support

🛠️ Common EyeXam Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EyeXam no longer opens

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Wiped out test history

Fix: 1. Check if the app has a backup feature: Open the app and look for any settings related to account management or data backup. If available,... ⇲

Registration issue

Requires registration and spams email

Fix: 1. Check the app settings: Open the app and navigate to the settings or account section. Look for options to manage your email preferences a... ⇲

Compatibility issue

Phone number required but app doesn't work

Fix: 1. Ensure your phone number is entered correctly: Go to the registration section and double-check that your phone number is formatted correc... ⇲

No Siri integration

Fix: 1. Use shortcuts: Check if the app has any built-in shortcuts that can be used with Siri. Go to Settings > Siri & Search and see if EyeXam a... ⇲

UI issue

Confusing interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Look for a help or t... ⇲

Ads issue

Ads can be intrusive

Fix: 1. Check for an ad-free version: Some apps offer a paid version that removes ads. Look in the app settings or the App Store for an option to... ⇲

Slow issue

City search feature is slow

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or mobile data connection to ensure it is strong and stable. 2. Clear app cache: If... ⇲

Security issue

Certificate error occurs

Fix: 1. Check your device date and time: Go to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. Incorrect date an... ⇲

Bugs issue

Limited information provided

Fix: 1. Explore all sections of the app: Make sure you are navigating through all available tabs and sections, as some information may be located... ⇲

Customization issue

Grid size too small

Fix: 1. Adjust display settings: Go to your iPhone's Settings > Display & Brightness and check if adjusting text size or display settings helps i... ⇲

Features issue

Lacks near vision reading component

Fix: 1. Use alternative apps: If EyeXam does not meet your needs for near vision reading, consider looking for other apps that specialize in near... ⇲

Network issue

Requires WiFi or mobile data for some features

Fix: 1. Download offline content: If the app has an option to download certain features or content for offline use, do so when you have a Wi-Fi c... ⇲