fix problems on Heart Walk [iphone]

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—— Run into issues on Heart Walk? Get help pending when official support gets back to you!

Heart Walk
Info:
company: American Heart Association
: https://support.nuclavis.com
Chat with our AI-based Heart Walk Support
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Bugs issue

Inaccurate step tracking

Fix: Calibrate the step tracking feature. Go to the app settings and look for a calibration option. Follow the instructions to ensure the app acc... ⇲

Manual entry required for steps

Fix: If the app does not automatically track steps, ensure that the motion tracking feature is enabled in the app settings. Look for an option re... ⇲

Inconsistent data display

Fix: Refresh the app by pulling down on the main screen to reload data. This can help correct any display issues. OR Check your internet conne... ⇲

Heart Walk times out during activity tracking

Fix: Ensure that your iPhone's battery saver mode is not enabled, as this can affect app performance. Go to Settings > Battery and check the sett... ⇲

Heart Walk does not recognize registered events

Fix: Ensure that you are logged into the correct account that registered the events. Log out and log back in if necessary. OR Check for any up... ⇲
 
Syncing issue

Heart Walk does not sync with Apple Health

Fix: Check the app's settings to ensure that syncing with Apple Health is enabled. Go to Heart Walk settings and look for an option to connect or... ⇲
 
Slow issue

Slow performance and delays

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance by removing unnecessary data. OR Rest... ⇲
 
Customization issue

Limited social media sharing options

Fix: Check the app settings for any social media integration options. If available, link your accounts to expand sharing capabilities. OR Use... ⇲
 
Features issue

Missing activity tracking features

Fix: Explore the app settings to see if there are options to enable additional activity tracking features. Look for any toggles or settings relat... ⇲

No option to track activity

Fix: Explore the app settings to see if there are any options to enable activity tracking. Look for toggles related to activity types. OR Use... ⇲
 
Freezing issue

Heart Walk stalls and shows blank screens

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom) and swipe up on Heart Walk to close it, then re... ⇲
 
Support issue

No response from customer support

Fix: Check the app's FAQ or help section for common issues and solutions. This may provide immediate answers without needing to contact support.... ⇲
 
UI issue

Buttons do not work

Fix: Try restarting the app. Force close it and reopen to see if the buttons become responsive again. OR Check for any available updates in th... ⇲

Clunky user interface

Fix: Familiarize yourself with the app layout. Spend some time exploring the menus and options to better understand how to navigate the app effic... ⇲

Requires multiple taps to input password

Fix: Consider using a password manager to store your credentials securely, allowing for easier access without multiple taps. OR Check if the a... ⇲
 
Network issue

Difficulties connecting to Facebook

Fix: Ensure that the app has permission to access your Facebook account. Go to Settings > Facebook and check if Heart Walk is listed and enabled.... ⇲
 
Notifications issue

No notifications for updates

Fix: Check the app settings to see if notifications are enabled. Go to Settings > Notifications > Heart Walk and ensure notifications are turned... ⇲
 
Compatibility issue

Inability to link with fitness trackers

Fix: Check the app settings for any options to link with fitness trackers. Ensure that the tracker is compatible with the app. OR Reinstall th... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.5%

Bad experience
2.4%

~ from our NLP analysis of 4,116 combined software ratings.

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 Private Data Heart Walk collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data