fix problems on CHI311 [iphone]

—— Run into issues on CHI311? Get help pending when official support gets back to you!

CHI311

Info:

company: City of Chicago

: https://www.cityofchicago.org/city/en/depts/311.html

Chat with our AI-based CHI311 Support

🛠️ Common CHI311 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Email confirmation issues

Fix: Check your spam or junk folder to ensure the confirmation email hasn't been filtered. If you find it there, mark it as 'Not Spam' to ensure... ⇲

CHI311 does not keep users logged in

Fix: Check your device settings to ensure that the app has permission to use background app refresh. Go to Settings > CHI311 > Background App Ref... ⇲

Customization issue

No option to set favorites

Fix: Look for a 'Star' or 'Heart' icon next to service requests or locations. If available, tap it to add to your favorites. If this feature is n... ⇲

Limited options for service requests

Fix: Explore the app thoroughly to ensure you are not missing any categories. Sometimes, options are nested under different headings or tabs. O... ⇲

No 'Other' option for requests

Fix: If there is no 'Other' option, try selecting the closest category that fits your request and provide a detailed description in the comments... ⇲

UI issue

Duplicative questions in service requests

Fix: When filling out a service request, carefully read each question to ensure you are not repeating information. If you notice duplicative ques... ⇲

Missing additional information box for requests

Fix: If the app does not provide an additional information box, try including all necessary details in the description field of the service reque... ⇲

Map does not allow scrolling

Fix: Check if your device's touch sensitivity settings are properly configured. Go to Settings > Accessibility > Touch and adjust the sensitivity... ⇲

Difficult to report issues without specific addresses

Fix: Use landmarks or nearby intersections to describe the location of the issue. Include as much detail as possible in the description field to... ⇲

Glitches issue

Password reset feature glitches

Fix: Ensure you are using a strong and valid email address associated with your account. If the reset link is not working, try copying and pastin... ⇲

Loading issue

Map times out when submitting requests

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If you are in an area wit... ⇲

Uploads issue

Full resolution photos fail to upload

Fix: Check your device's storage space. If your storage is full, try deleting unnecessary files or apps to free up space before attempting to upl... ⇲

Crashes issue

CHI311 crashes when attaching photos

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for CHI311, and check for updates. If an update is availa... ⇲

Registration issue

Account creation issues

Fix: Double-check that all required fields are filled out correctly and that your password meets the app's security requirements. Ensure your ema... ⇲

Bugs issue

Frequent app bugs

Fix: Regularly check for app updates in the App Store. Developers often release updates to fix bugs and improve performance. Keeping the app upda... ⇲

Inability to submit requests

Fix: Ensure that all required fields in the request form are filled out correctly. Missing information can prevent submission. Double-check for a... ⇲

Error messages during request submission

Fix: Take note of the specific error message you receive. If it indicates a missing field, ensure all required fields are filled out correctly be... ⇲

Account issue

Locked out after account creation

Fix: If you are locked out, try using the password reset feature to regain access. Ensure you are using the correct email associated with your ac... ⇲

Search issue

Search functionality issues

Fix: Ensure you are using specific keywords related to your search. Try different variations of the terms you are using to see if that yields bet... ⇲