fix problems on Vault [iphone]

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—— Run into issues on Vault? Get help pending when official support gets back to you!

Vault - Hide photos & videos
Info:
company: NQ Mobile Inc.
: https://lexing.tech
: lexing.tech
Chat with our AI-based Vault Support
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Login issue

Cannot log back in after reinstalling

Fix: 1. Ensure you are entering the correct credentials. Double-check for any typos in your email or password. 2. If you have forgotten your pass... ⇲
 
Freezing issue

Vault freezes after entering passcode

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that the app is updated to the latest version available in the App Store.... ⇲
 
Crashes issue

Exporting pictures causes app to crash

Fix: 1. Try exporting a smaller number of pictures at a time to see if that resolves the crashing issue. 2. Ensure that your device has enough st... ⇲

Vault shuts down without error message

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that the app is updated to the latest version available in the App Store.... ⇲

Vault crashes when changing themes

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure that the app is updated to the latest version available in the App Store.... ⇲
 
Storage issue

Lost access to saved photos and videos

Fix: 1. Check if the app is still installed and that you are logged in with the correct account. 2. Look for any recovery options within the app... ⇲
 
Account issue

Password reset link is broken

Fix: 1. Try accessing the password reset link from a different browser or device to see if the issue is browser-specific. 2. Clear your browser's... ⇲
 
Support issue

No customer support response

Fix: 1. Check the app's official website or social media pages for any updates or announcements regarding support response times. 2. Look for com... ⇲

No clear support contact information

Fix: 1. Check the app's official website or social media pages for any contact information or support channels. 2. Look for a help or FAQ section... ⇲
 
Syncing issue

Vault does not retain data across devices

Fix: 1. Ensure that you are logged into the same account on all devices. 2. Check the app settings to see if there is an option to sync data acro... ⇲
 
Bugs issue

Original date/time info lost when exporting

Fix: 1. Check the app settings to see if there is an option to retain metadata during export and enable it. 2. If this option is not available, c... ⇲
 
UI issue

Cluttered interface with intrusive ads

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. 2. Explore the app settings to see if there are o... ⇲

Difficult to navigate photo selection

Fix: 1. Familiarize yourself with the app's layout and features by exploring the settings and help sections. 2. Use the search function, if avail... ⇲
 
Updates issue

No updates or bug fixes in over a year

Fix: 1. Regularly check the App Store for any updates to the app. 2. Look for alternative apps that offer similar functionality and are actively... ⇲
 
Compatibility issue

Cannot access app after upgrading phone

Fix: 1. Ensure that the app is compatible with your new iPhone model and iOS version. Check the App Store for compatibility information. 2. Resta... ⇲

Vault does not support GIFs

Fix: 1. Consider converting GIFs to a supported format (like MP4) using a file conversion app before uploading them to Vault. 2. Check if there a... ⇲
 
Privacy issue

Vault does not appear in privacy settings for photo access

Fix: 1. Go to Settings > Privacy > Photos and check if the app is listed. If not, try reinstalling the app. 2. After reinstalling, open the app a... ⇲
 
Uploads issue

Inability to upload new content despite premium subscription

Fix: 1. Check your subscription status in the app settings to ensure it is active. 2. Restart the app and try uploading again. OR 1. If the is... ⇲
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 what users are saying
Good experience
79.3%

Bad experience
15.0%

Neutral
5.7%

~ from our NLP analysis of 8,106 combined software ratings.

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 Private Data Vault collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. VIP (1 Month): $3.99 VIP service
  2. VIP (1 Year): $19.99 VIP service (year)
  3. Vault Premium for 1 month: $2.99 包月包月包月包月包月包月
  4. Vault Premium for 1 year: $19.99 vip year server
  5. Premium Features: $1.99 Premium Features include Fake Vault,SecureCam,Break-in Attempts.
  6. VIP 3 months: $9.99 VIP service 3 months
  7. 3 in 1 Package: $1.99 Pay less then buy each one package include Private Camera、Break-in Log、Decoy Vault
  8. Gold 20: $1.99 Get 20 gold coins
  9. SecureCam: $0.99 SecureCam disguises your Vault as a simple camera app and hides your sign in screen. Your friends won't even realize that you have private content hidden on your phone.
  10. Break-in attempts: $0.99 Break-in attempts tells you when and where someone tries to access your Vault with an incorrect passcode. It records the passcode they tried and takes a photo of them.