fix problems on Tawk.to [iphone]

—— Run into issues on Tawk.to? Get help pending when official support gets back to you!

Tawk.to

Info:

company: tawk.to

: https://tawk.to

Chat with our AI-based Tawk.to Support

🛠️ Common Tawk.to Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tawk.to frequently logs out without notice

Fix: Check your app settings to ensure that you are not set to log out after a certain period of inactivity. Go to the app settings, look for 'Se... ⇲

Notifications are delayed or not received

Fix: Check your notification settings for Tawk.to. Go to Settings > Notifications > Tawk.to and ensure that notifications are enabled. Also, chec... ⇲

Freezing issue

Tawk.to freezes and requires restart

Fix: Try clearing the app's cache. Go to the app settings within Tawk.to and look for an option to clear cache or data. This can help improve per... ⇲

Bugs issue

Inaccurate visitor tracking

Fix: Ensure that the tracking code is correctly implemented on your website. Double-check the code snippet provided by Tawk.to and make sure it i... ⇲

Syncing issue

Chat history not retained for returning users

Fix: Check if the chat history feature is enabled in the app settings. Go to Settings > Chat History and ensure that it is turned on to retain co... ⇲

Compatibility issue

Basic features compared to online interface

Fix: Familiarize yourself with the app's features by checking the help section or user guide within the app. This can help you maximize the use o... ⇲

Messages issue

Lack of attachment support in direct messages

Fix: Use alternative methods to share files, such as sending links to cloud storage services (e.g., Google Drive, Dropbox) where users can access... ⇲

Inability to reply to missed messages

Fix: Encourage users to check their email for missed messages if the app does not allow replies. Tawk.to may send notifications via email for mis... ⇲

UI issue

Branding makes website feel cheap

Fix: Customize the widget's appearance in the Tawk.to settings. Go to the widget settings and adjust colors, text, and other design elements to b... ⇲

No indication when logged out

Fix: Regularly check your login status by navigating to the main dashboard. If you notice that you are not receiving notifications or messages, l... ⇲

Slow issue

Slow loading times for active chats

Fix: Check your internet connection. A slow or unstable connection can affect chat performance. Try switching to a different Wi-Fi network or usi... ⇲

Network issue

Server and widget downtime

Fix: Check Tawk.to's status page or social media channels for any reported outages. This can help you determine if the issue is on their end. O... ⇲

Privacy issue

Limited location data for visitors

Fix: Ensure that the location tracking feature is enabled in the app settings. Go to Settings > Location and check if it is turned on. OR Cons... ⇲

Glitches issue

Glitches after updates

Fix: After an update, try restarting your iPhone to clear any temporary glitches that may have occurred during the update process. OR If glitc... ⇲

Support issue

Customer service response times are poor

Fix: Utilize the help center or FAQ section within the app for immediate answers to common questions, which can save time while waiting for a res... ⇲

Customization issue

Tawk.to lacks dark mode

Fix: Check if your iPhone has a system-wide dark mode enabled. Go to Settings > Display & Brightness and select 'Dark'. Some apps may adapt to th... ⇲