fix problems on MIT Federal Credit Union [iphone]

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—— Run into issues on MIT Federal Credit Union? Get help pending when official support gets back to you!

MIT Federal Credit Union
Info:
company: Massachusetts Institute of Technology Federal Credit Union
: http://www.mitfcu.org/home/account_access/mobile_services/mitfcu_apps/mobile_app_faqs
: www.mitfcu.org
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UI issue

Inaccurate ATM information

Fix: 1. Verify the ATM location using a mapping service like Google Maps to ensure the information is correct. 2. Report the discrepancy through... ⇲

Inconsistent endorsement instructions for checks

Fix: 1. Review the endorsement instructions provided in the app carefully before depositing. 2. If the instructions are unclear, consider checkin... ⇲
 
Camera issue

Check deposit images look low resolution

Fix: 1. Ensure that you are in a well-lit area when taking pictures of the checks to improve clarity. 2. Hold the camera steady and align the che... ⇲

Difficult to match front and back photo of checks

Fix: 1. Use a flat, well-lit surface to lay the check down, ensuring both sides are clearly visible. 2. Take the front photo first, then flip the... ⇲
 
Freezing issue

MIT Federal Credit Union freezes upon launch

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen.... ⇲
 
Loading issue

MIT Federal Credit Union times out when checking balance

Fix: 1. Ensure you have a stable internet connection, either through Wi-Fi or cellular data. 2. Try closing other apps that may be using bandwidt... ⇲
 
Compatibility issue

Not optimized for high resolution screens

Fix: 1. Check for any updates to the app in the App Store, as developers may release updates to improve compatibility with high-resolution screen... ⇲

Cannot deposit checks from iPad

Fix: 1. Check if the app is available for iPad and if it supports check deposits. If not, use your iPhone for mobile deposits. 2. As a workaround... ⇲
 
Security issue

Lacks Touch ID

Fix: 1. Check if there is an option in the app settings to enable biometric authentication. If not, consider using a strong password for security... ⇲
 
Features issue

Limited features compared to online website

Fix: 1. Familiarize yourself with the features available in the app and prioritize using the website for tasks that cannot be completed in the ap... ⇲
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 what users are saying
Good experience
95.4%

Neutral
2.6%

Bad experience
2.0%

~ from our NLP analysis of 1,265 combined software ratings.

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 Private Data MIT Federal Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location