fix problems on CITIZEN CONNECTED [iphone]

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—— Run into issues on CITIZEN CONNECTED? Get help pending when official support gets back to you!

CITIZEN CONNECTED
Info:
company: CITIZEN WATCH CO.,LTD
: https://www.citizenwatch-global.com/support/im/hsw-cb.html
Chat with our AI-based CITIZEN CONNECTED Support
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UI issue

Difficult to understand instructions

Fix: Look for a user manual or help section within the app. Often, apps have a help or FAQ section that can clarify instructions. OR Search fo... ⇲

Health data colors are not easy to understand

Fix: Check the app settings for any options to customize the color scheme or themes. Sometimes, apps allow you to change display settings to impr... ⇲
 
Loading issue

Some functions seem to just spin

Fix: Try closing the app completely and reopening it. On your iPhone, swipe up from the bottom of the screen (or double-click the home button) to... ⇲
 
Updates issue

Cannot update watch without internet

Fix: Make sure your iPhone is connected to Wi-Fi before attempting to update the watch. You can check this in Settings > Wi-Fi. OR If you are... ⇲

Weather won’t update unless app is open

Fix: Check the app settings to see if there is an option to allow weather updates in the background. This may be under notifications or general s... ⇲
 
Network issue

Connection drops frequently

Fix: Ensure that both your iPhone and Apple Watch are updated to the latest software version. Go to Settings > General > Software Update on both... ⇲
 
Customization issue

Lacks basic features like editing exercises

Fix: Check for any updates to the app that may add new features. Go to the App Store, tap on your profile icon, and scroll to see if Citizen Conn... ⇲

Watch faces are rigid and not customizable

Fix: Explore the Apple Watch app on your iPhone for any available watch face options. You can customize existing watch faces by tapping on them a... ⇲

No dark mode

Fix: Check if the app has a theme or display option in its settings. Some apps allow you to switch between light and dark modes. OR If dark mo... ⇲

Limited features for the price of the watch

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features are not immediately obvious or are hidden... ⇲
 
Compatibility issue

Does not communicate directly with most apps

Fix: Check the app settings to see if there are options to connect with other apps. Some apps have integrations that need to be enabled. OR Co... ⇲
 
Glitches issue

CITIZEN CONNECTED is glitchy and disconnects often

Fix: Uninstall and reinstall the app. This can often resolve persistent glitches. To do this, press and hold the app icon until it wiggles, then... ⇲
 
Syncing issue

Steps don’t load automatically

Fix: Ensure that the Health app on your iPhone is set to track steps. Go to Settings > Privacy > Motion & Fitness and make sure Fitness Tracking... ⇲

Power score won’t show up on the watch

Fix: Check if the app has permissions to access health data. Go to Settings > Privacy > Health and ensure Citizen Connected has access to the nec... ⇲
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 what users are saying
Good experience
95.8%

Neutral
3.1%

Bad experience
1.1%

~ from our NLP analysis of 2,910 combined software ratings.

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 Private Data CITIZEN CONNECTED collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics