fix problems on Lightspeed Retail POS (S) [iphone]

​

—— Run into issues on Lightspeed Retail POS (S)? Get help pending when official support gets back to you!

Lightspeed Retail POS (S)
Info:
company: ShopKeep.com
: https://shopkeep-support.lightspeedhq.com
: www.lightspeedhq.com
Chat with our AI-based Lightspeed Retail POS (S) Support
   Hello! How can I assist you?  

characters left:
 
Support issue

poor customer service

Fix: 1. Utilize the in-app help or FAQ section to find answers to common questions. This can often provide immediate assistance without needing t... ⇲

inadequate support for international customers

Fix: 1. Familiarize yourself with the app's features that are available for international use. Check the settings to see if there are options for... ⇲
 
Network issue

card reader connectivity issues

Fix: 1. Ensure that the card reader is fully charged and turned on. 2. Check the Bluetooth settings on your iPhone. Go to Settings > Bluetooth a... ⇲

gateway errors with card readers

Fix: 1. Ensure that your card reader is properly connected and charged. 2. Check for any updates for the card reader's firmware and install them... ⇲
 
Slow issue

slow item transfer process

Fix: 1. Ensure that both the source and destination devices are connected to a strong and stable internet connection. 2. Try transferring items... ⇲
 
Settings issue

difficulties with inventory management

Fix: 1. Review the inventory management tutorials available within the app or on the Lightspeed website to ensure you are using the features corr... ⇲
 
Bugs issue

frequent equipment failures

Fix: 1. Ensure that all equipment is properly maintained and updated. Check for firmware updates for any hardware you are using with Lightspeed.... ⇲

inconsistent receipt printing

Fix: 1. Check the printer settings within the Lightspeed app to ensure they are configured correctly. 2. Ensure that the printer is connected pr... ⇲
 
Updates issue

lack of basic software updates

Fix: 1. Regularly check the App Store for updates to the Lightspeed Retail POS app. 2. Enable automatic updates on your iPhone by going to Setti... ⇲
 
Compatibility issue

poor integration with accessories

Fix: 1. Verify that all accessories are compatible with Lightspeed Retail POS. Check the manufacturer's specifications for compatibility. 2. Ens... ⇲
 
Syncing issue

ghost checks in serverless sync

Fix: 1. Regularly sync your data when connected to the internet to minimize the chances of ghost checks appearing. 2. Clear the app's cache by d... ⇲

sync issues between registers

Fix: 1. Ensure that all registers are connected to a stable internet connection. 2. Regularly sync data between registers by manually initiating... ⇲
 
Features issue

no case-break function for inventory

Fix: 1. Use alternative methods to track inventory cases, such as creating a separate inventory category for cases. 2. Regularly audit your inve... ⇲

no exchange functionality

Fix: 1. Use the return process as a workaround for exchanges. Process the return for the original item and then create a new sale for the exchang... ⇲
 
Payments issue

difficulties with split payments

Fix: 1. Familiarize yourself with the split payment feature by reviewing the app's help section or tutorials. 2. Practice using the split paymen... ⇲

automatic renewal without notice

Fix: 1. Review your subscription settings within the app to understand the renewal terms. 2. Set reminders for yourself to check your subscripti... ⇲

high costs for switching services

Fix: 1. Evaluate your current usage and needs to determine if Lightspeed is the best fit for your business. 2. Research alternative POS systems... ⇲
 
UI issue

poor user interface changes

Fix: 1. Familiarize yourself with the new interface by exploring the app and using the help section for guidance. 2. Provide feedback through th... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
51.5%

Bad experience
41.5%

Neutral
7.0%

~ from our NLP analysis of 427 combined software ratings.

 Switch to these Alternatives:
Lightspeed Retail POS (X)
Lightspeed Retail POS (R)
Lightspeed eCom (E-Series)
Lightspeed Restaurant POS (L)
Lightspeed Restaurant POS (K)
Lightspeed Reporter (X)
AppCard For ShopKeep
Lightspeed Scanner (X)
Lightspeed CFD (L & R)
My e-Shop

 Private Data Lightspeed Retail POS (S) collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data