fix problems on Westpac [iphone]

—— Run into issues on Westpac? Get help pending when official support gets back to you!

Westpac

Info:

company: Westpac Banking Corporation

: http://www.westpac.com.au/personal-banking/online-banking/support-faqs/

: www.westpac.com.au

Chat with our AI-based Westpac Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes on startup

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... »»

Fix: 1. Ensure fingerprint is set up: Go to 'Settings' > 'Touch ID & Passcode' and make sure your fingerprint is registered. If not, add your fin... »»

Features issue

No mobile deposit feature

Fix: 1. Use the ATM: If mobile deposit is not available, you can deposit checks at any Westpac ATM that accepts deposits. Check the Westpac websi... »»

Cardless cash feature removed

Fix: 1. Use physical card: If cardless cash is no longer available, consider using your physical card for transactions or withdrawals. 2. Check f... »»

Limited login field to numbers only

Fix: 1. Use a different login method: If the app allows, try logging in using your email or username instead of just your account number. 2. Cont... »»

Inability to paste passwords

Fix: 1. Manually enter passwords: While inconvenient, manually typing your password is a temporary solution until the app is updated to support p... »»

Security issue

No two-step verification

Fix: 1. Enable security settings: Check if there are any security settings in the app that can enhance your login security, even if two-step veri... »»

Glitches issue

Website glitches when accessed from app

Fix: 1. Clear app cache: Go to your iPhone settings, find the Westpac app, and clear its cache if the option is available. This can help resolve... »»

Compatibility issue

Password manager not supported

Fix: 1. Use the built-in password manager: If you have iOS 12 or later, you can use the built-in password manager to save and autofill passwords... »»

App only supports Australian branches

Fix: 1. Use the website: If you are outside Australia, access the Westpac website through a browser for more comprehensive banking options. 2. Ch... »»

Bugs issue

New keyboard has bugs

Fix: 1. Restart the app: Close the Westpac app completely and reopen it to see if the keyboard issue persists. 2. Reset keyboard settings: Go to... »»

Slow issue

Slow fund transfer process

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as slow transfers can be due to connectivity issues. 2. Try... »»

Clunky and slow performance

Fix: 1. Restart your iPhone: A simple restart can often improve app performance by clearing temporary files and freeing up memory. 2. Close backg... »»

UI issue

Poor online banking interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the interface to understand where features are located, which can improve... »»

Freezing issue

App freezes frequently

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) and swipe up on the W... »»

Notifications issue

No push notifications for bills or balance updates

Fix: 1. Enable notifications: Go to 'Settings' > 'Notifications' > 'Westpac' and ensure that notifications are enabled. You can customize what ty... »»

Customization issue

Confusing app name for New Zealand users

Fix: 1. Use the app's features: Familiarize yourself with the app's features and functions, which can help mitigate confusion regardless of the n... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.4%

Bad experience

9.3%

Neutral

4.2%

~ from our NLP analysis of 214 combined software ratings.

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Private Data Westpac collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Usage Data
- Diagnostics
- Other Data