fix problems on MyMarpai [iphone]

—— Run into issues on MyMarpai? Get help pending when official support gets back to you!

MyMarpai

Info:

company: Marpai, inc.

: https://www.marpaihealth.com/contact/

: www.marpaihealth.com

Chat with our AI-based MyMarpai Support

🛠️ Common MyMarpai Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Information doesn’t sync between web and app

Fix: Ensure that you are logged into the same account on both the web and the app. Sometimes, syncing issues arise from being logged into differe... ⇲

Difficult to find in-network providers

Fix: Use the search function within the app to look for in-network providers. Enter specific keywords related to the type of provider you are loo... ⇲

Cannot log into the app

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲

Impossible to log in

Fix: If you are consistently unable to log in, try uninstalling and reinstalling the app. This can resolve any underlying issues with the app its... ⇲

Features issue

Lacks features compared to other carriers

Fix: Explore the app thoroughly to ensure you are aware of all available features. Sometimes, features may be hidden in menus or under different... ⇲

Loading issue

MyMarpai does not load claims

Fix: Check your internet connection. A weak or unstable connection can prevent the app from loading claims. Try switching between Wi-Fi and mobil... ⇲