fix problems on GHN [iphone]

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—— Run into issues on GHN? Get help pending when official support gets back to you!

GHN - Giao Hàng Nhanh
Info:
company: Express Delivery Services Corporation
: https://ghn.vn/tin-tuc/lien-he
: ghn.vn
Chat with our AI-based GHN Support
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Settings issue

No support for manual IP setup

Fix: Check if your router has a DHCP reservation feature. This allows you to assign a static IP to your device without needing manual setup. Acce... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app support feature if available. Look for a 'Help' or 'Support' section within the app that may provide FAQs or chat options... ⇲

Long shipping times

Fix: Check the shipping options available during checkout. Sometimes, selecting a different shipping method can expedite the process. Look for ex... ⇲

Lost items during delivery

Fix: Ensure that your delivery address is accurate and complete. Double-check the address details in your account settings to avoid any confusion... ⇲

Unprofessional business practices

Fix: Document any unprofessional experiences and keep records of your communications. This can help you in case you need to escalate the issue la... ⇲

No contact information for delivery personnel

Fix: Check the app for any 'Contact Delivery' feature that may allow you to reach out to the delivery personnel directly. OR If no contact inf... ⇲

Hotline unavailable during support hours

Fix: Try using the in-app support feature or FAQ section for immediate assistance instead of relying solely on the hotline. OR If the hotline... ⇲

Delayed responses from customer support

Fix: Keep a record of your inquiries and follow up if you do not receive a response within a reasonable time frame, such as 48 hours. OR Use m... ⇲

Inconsistent communication from delivery staff

Fix: Document any instances of poor communication and report them through the app's support feature to help improve service quality. OR Reques... ⇲
 
Notifications issue

Orders canceled without notification

Fix: Regularly check your order status in the app. If you notice an order is canceled, contact customer support through the app to inquire about... ⇲

GHN does not notify about incoming orders

Fix: Check your notification settings on your iPhone. Go to 'Settings', tap 'Notifications', find the GHN app, and ensure that notifications are... ⇲
 
Customization issue

Inflexible workflow

Fix: Explore the app settings to see if there are any customization options available that can help streamline your workflow according to your ne... ⇲
 
Search issue

Inability to track orders by date

Fix: Use the search feature in the app to filter orders by date if available. Check if there are any sorting options that allow you to view order... ⇲

No option to search orders by customer name

Fix: Use the app's general search feature to look for orders by entering relevant keywords or details related to the customer name. OR Maintai... ⇲
 
Crashes issue

Frequent app crashes during operations

Fix: Ensure your iPhone's operating system is up to date. Go to 'Settings', tap 'General', then 'Software Update' to check for updates. OR Fre... ⇲
 
Account issue

Inability to change phone number

Fix: Check the app settings for an option to update your profile or account information. Look for 'Account Settings' or 'Profile' sections. OR... ⇲
 
Payments issue

Failure to process refunds

Fix: Check the app for a 'Refund Status' feature or section where you can track the progress of your refund request. OR If the refund is delay... ⇲
 
Compatibility issue

Issues with app compatibility on certain devices

Fix: Check the app's requirements in the App Store to ensure your device meets the necessary specifications for optimal performance. OR If the... ⇲
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 what users are saying
Bad experience
68.8%

Good experience
27.7%

Neutral
3.6%

~ from our NLP analysis of 112 combined software ratings.

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 Private Data GHN collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics