fix problems on OCB OMNI [iphone]

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—— Run into issues on OCB OMNI? Get help pending when official support gets back to you!

OCB OMNI
Info:
company: Orient Commercial Joint Stock Bank
: https://www.ocb.com.vn/vi/ca-nhan
: khachhang.ocb.com.vn
Chat with our AI-based OCB OMNI Support
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UI issue

Confusing interface

Fix: Take some time to familiarize yourself with the app's layout. Create a list of the main functions you use and explore each section methodica... ⇲

Login button unresponsive on iPhone 11 Pro Max

Fix: If the login button is unresponsive, try force-closing the app and reopening it. Swipe up from the bottom of the screen and pause, then swip... ⇲
 
Compatibility issue

Does not support iPhone X screen

Fix: To work around the lack of support for the iPhone X screen, try adjusting the display settings on your iPhone. Go to Settings > Display & Br... ⇲

Old app required for transactions

Fix: If the old app is required, check if you can still access it on your device. If you have deleted it, you can download it again from the App... ⇲
 
Security issue

No Touch ID or FaceID support

Fix: As a workaround, you can set a strong passcode for your iPhone to secure the app. Go to Settings > Face ID & Passcode (or Touch ID & Passcod... ⇲
 
Bugs issue

Many functions not working after a year

Fix: Try clearing the app's cache and data. Go to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will free up... ⇲
 
Freezing issue

OCB OMNI freezes during card creation

Fix: If the app freezes, try restarting your iPhone. This can clear temporary glitches that may be causing the freeze. To restart, press and hold... ⇲
 
Registration issue

Card not received after successful registration

Fix: Check the status of your card registration within the app. There may be a section that provides updates on your card status. If available, f... ⇲
 
Loading issue

Issues with interbank transfer loading

Fix: Ensure you have a stable internet connection when attempting interbank transfers. If you are on mobile data, switch to Wi-Fi for a more reli... ⇲
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 what users are saying
Good experience
67.9%

Bad experience
26.4%

Neutral
5.7%

~ from our NLP analysis of 53 combined software ratings.

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 Private Data OCB OMNI collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics