fix problems on Turnitin Feedback Studio [iphone]

—— Run into issues on Turnitin Feedback Studio? Get help pending when official support gets back to you!

Turnitin Feedback Studio

Info:

company: Turnitin

: http://turnitin.com/en_us/support/help-center

: turnitin.com

Chat with our AI-based Turnitin Feedback Studio Support

🛠️ Common Turnitin Feedback Studio Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Turnitin Feedback Studio full of bugs

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Turnitin Feedback Studio, and check if an update is a... ⇲

Turnitin Feedback Studio crashes unexpectedly

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button on older iPhones) to... ⇲

Syncing issue

fails to sync submissions

Fix: Ensure you have a stable internet connection. Check your Wi-Fi or cellular data settings to confirm you are connected. If the connection is... ⇲

syncing issues between app and website

Fix: Ensure you have a stable internet connection. A weak connection can cause syncing issues. Check your Wi-Fi or cellular data settings. OR... ⇲

UI issue

comments not viewable for extended periods

Fix: Try refreshing the app. Pull down on the screen to refresh the content. This can help load any comments that may not have appeared initially... ⇲

cumbersome mobile interface

Fix: Familiarize yourself with the app's layout. Spend some time exploring the different sections of the app to understand where features are loc... ⇲

drag and drop comments not working

Fix: Try restarting the app. Close it completely and reopen it to see if the drag and drop functionality is restored. OR Check if your device'... ⇲

highlighting and commenting process cumbersome

Fix: Familiarize yourself with the app's highlighting and commenting tools. Spend some time exploring how to use them effectively to improve your... ⇲

Uploads issue

no functionality to upload new files

Fix: Check if you are in the correct section of the app where file uploads are allowed. Sometimes, the upload option may be hidden under specific... ⇲

Loading issue

new assignment submissions won't load

Fix: Refresh the app by pulling down on the screen. This can help load new assignments that may not have appeared due to a temporary glitch. OR... ⇲

Bugs issue

shows past due submissions incorrectly

Fix: Check your account settings to ensure that your time zone is set correctly. Go to Settings > Account Settings and adjust your time zone if n... ⇲

no active assignments displayed

Fix: Ensure you are logged into the correct account. Sometimes users have multiple accounts, and logging into the wrong one can lead to missing a... ⇲

deletes edits and grades

Fix: Ensure you are saving your edits before exiting the app. Look for a 'Save' button or option after making changes to ensure they are not lost... ⇲

random characters in comments

Fix: Try refreshing the app by pulling down on the screen. This can help load comments correctly without random characters appearing. OR Log o... ⇲

Support issue

Turnitin Feedback Studio neglected by developer

Fix: Check for updates regularly. Developers may release updates that improve functionality and fix bugs. Go to the App Store and check for updat... ⇲

Crashes issue

crashes when accessing new classes

Fix: Clear the app's cache by offloading it. Go to Settings > General > iPhone Storage, find Turnitin Feedback Studio, and select 'Offload App'.... ⇲

hit or miss app stability

Fix: Regularly update the app to the latest version to benefit from stability improvements. Check the App Store for updates. OR Try using the... ⇲

Slow issue

slow performance

Fix: Close any other apps running in the background to free up resources. Double-click the home button (or swipe up from the bottom) and swipe up... ⇲

Customization issue

copy-and-paste functionality outdated

Fix: Try using the standard copy and paste gestures. Tap and hold on the text to bring up the copy option, then tap and hold in the destination a... ⇲

Freezing issue