fix problems on Order Express [iphone]

—— Run into issues on Order Express? Get help pending when official support gets back to you!

Order Express

Info:

company: Cardinal Health, Inc

: https://www.cardinalhealth.com/en/about-us/contact-us.html

Chat with our AI-based Order Express Support

🛠️ Common Order Express Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Order Express is slow

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage. Find Order Express and tap on it. If there's an option to 'Of... ⇲

barcodes do not scan properly

Fix: 1. Ensure good lighting: Make sure the barcode is well-lit and not reflecting light. Try scanning in a different environment if necessary.... ⇲

Installation issue

requires constant uninstalling and reinstalling

Fix: 1. Update the app: Check the App Store for any updates to Order Express. Developers often release updates to fix bugs and improve performanc... ⇲

UI issue

difficult to work with

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and settings. Look for tutorials or guides online that ca... ⇲

poor user interface

Fix: 1. Explore settings: Familiarize yourself with the app's settings and layout. Sometimes, adjusting settings can improve usability. OR 2.... ⇲

Bugs issue

defaults to partial count

Fix: 1. Check app settings: Go into the app settings and look for options related to counting or inventory management. Adjust these settings to e... ⇲

does not recognize many barcodes

Fix: 1. Check barcode quality: Ensure that the barcodes are not damaged or poorly printed. If possible, try scanning a different barcode to see i... ⇲

inaccurate item recognition

Fix: 1. Verify item details: After scanning, double-check the item details against your inventory to ensure accuracy. If discrepancies occur, man... ⇲

inconsistent FaceID functionality

Fix: 1. Re-register FaceID: Go to Settings > Face ID & Passcode, and re-register your face to improve recognition accuracy. OR 2. Ensure prope... ⇲

increased order quantities

Fix: 1. Double-check quantities: Before finalizing an order, always review the quantities to ensure they match your expectations. OR 2. Set qu... ⇲

lack of functionality

Fix: 1. Explore all features: Spend time exploring the app to ensure you are utilizing all available features. Look for user guides or tutorials... ⇲

requires manual input for FaceID

Fix: 1. Re-register FaceID: Go to Settings > Face ID & Passcode, and re-register your face to improve recognition accuracy and reduce manual inpu... ⇲

Syncing issue

loses scanned counts

Fix: 1. Save counts frequently: After scanning a batch of items, make it a practice to save or submit the counts before moving on to the next bat... ⇲

login issues

Fix: 1. Reset password: If you are having trouble logging in, try resetting your password through the app or website. Follow the prompts to creat... ⇲

Freezing issue

Order Express locks up

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on the Order Express app to close it. Reopen... ⇲

freezes frequently

Fix: 1. Update the app: Make sure you have the latest version of Order Express, as updates often include performance improvements and bug fixes.... ⇲

Search issue

cannot search by product name

Fix: 1. Use filters: If the app has filtering options, use them to narrow down your search by categories or other attributes that may help you fi... ⇲

Uploads issue

upload failures

Fix: 1. Check internet connection: Ensure you have a stable internet connection before attempting to upload. Switch between Wi-Fi and cellular da... ⇲

Notifications issue