fix problems on VIVA Chicken APP [iphone]

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—— Run into issues on VIVA Chicken APP? Get help pending when official support gets back to you!

VIVA Chicken APP
Info:
company: Viva Chicken
: http://vivachicken.com/talk-to-us/
: vivachicken.com
Chat with our AI-based VIVA Chicken APP Support
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UI issue

Cannot change or view pick-up time for previous orders

Fix: 1. Check Order History: Open the app and navigate to your order history. Tap on the specific order to see if there is an option to change th... ⇲

Cannot select multiple sides in the ordering process

Fix: 1. Check App Settings: Ensure that you are following the correct process for selecting sides. Some apps require you to tap on each side opti... ⇲

Buttons or text not highlighted when active

Fix: 1. Restart the App: Close and reopen the app to see if the issue resolves itself. 2. Check for Updates: Ensure you are using the latest vers... ⇲

Utensils misspelled in app

Fix: 1. Report the Issue: While you cannot contact developers, you can use the app's feedback feature to report the misspelling for future update... ⇲
 
Rewards issue

Rewards points cannot be added if not scanned

Fix: 1. Ensure Scanning is Enabled: Make sure that your rewards membership is linked to your account and that you are scanning the correct QR cod... ⇲

Cashier does not ask for rewards membership upon ordering

Fix: 1. Remind the Cashier: Politely remind the cashier to scan your rewards membership when placing your order. 2. Check App Settings: Ensure th... ⇲
 
Login issue

Unable to sign in or create a new account

Fix: 1. Check Credentials: Ensure that you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' fe... ⇲
 
Network issue

Order confirmation not received by store

Fix: 1. Verify Order Submission: Double-check that your order was successfully submitted in the app. Look for a confirmation screen or email. 2.... ⇲
 
Payments issue

Gift card payments not supported in app

Fix: 1. Check for Updates: Ensure that you are using the latest version of the app, as gift card support may be added in future updates. 2. Use A... ⇲

Payment issues with app not notifying of failure

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Wallet & Apple Pay to verify. 2... ⇲
 
Orders issue

Sauces often missing from orders

Fix: 1. Double-Check Your Order: Before finalizing your order, ensure that you have selected all desired sauces in the app. 2. Confirm with Cashi... ⇲
 
Account issue

Points disappear and account cannot be accessed

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your account data. 2. Check for Updates:... ⇲
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 what users are saying
Good experience
97.1%

Bad experience
1.7%

Neutral
1.2%

~ from our NLP analysis of 6,682 combined software ratings.

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 Private Data VIVA Chicken APP collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics