fix problems on SoundWear [iphone]

—— Run into issues on SoundWear? Get help pending when official support gets back to you!

SoundWear

Info:

company: Xiamen NewSound Technology Co., Ltd.

: https://www.myhearingservice.com/app/soundwear/support.html

Chat with our AI-based SoundWear Support

🛠️ Common SoundWear Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Keeps disconnecting from ear pieces

Fix: 1. Ensure that your iPhone's Bluetooth is turned on. Go to Settings > Bluetooth and toggle it on if it's off. 2. Forget the device: Go to Se... ⇲

SoundWear crashes during device search

Fix: 1. Close the app completely: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the SoundWear app to... ⇲

Compatibility issue

SoundWear does not recognize connected devices

Fix: 1. Ensure that the devices are powered on and in pairing mode. 2. Restart the SoundWear app and your iPhone. 3. Check Bluetooth settings: Go... ⇲

SoundWear does not support certain hearing aid models

Fix: 1. Check the app's compatibility list on the official website or within the app description in the App Store to confirm if your hearing aid... ⇲

Inconsistent performance across devices

Fix: 1. Ensure that all devices are updated to the latest software version. Go to Settings > General > Software Update on your iPhone. 2. Check t... ⇲

Permissions issue

Requires location access for connection

Fix: 1. Go to Settings > Privacy > Location Services. 2. Find the SoundWear app and set it to 'While Using the App' or 'Always' to allow it to fu... ⇲

Audio issue

Right hearing aid is silent

Fix: 1. Check the battery of the right hearing aid to ensure it is charged or has a working battery. 2. Ensure that the hearing aid is properly p... ⇲

Network issue

Disconnects from app every 20-30 seconds

Fix: 1. Ensure that your iPhone is within a reasonable distance from the ear pieces (within 30 feet). 2. Check for interference from other Blueto... ⇲

Bluetooth connection issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone: Go to Settings > Bluetooth and toggle it on. 2. Forget and re-pair the devices as described i... ⇲

Crashes issue

Crashes nearly every time during search

Fix: 1. Ensure your iPhone has enough storage space: Go to Settings > General > iPhone Storage and delete unnecessary apps or files if storage is... ⇲