fix problems on IPass SmartConnect [iphone]

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—— Run into issues on IPass SmartConnect? Get help pending when official support gets back to you!

iPass SmartConnect™
Info:
company: iPass Inc.
: http://www.ipass.com/support/
: www.ipass.com
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Network issue

Inability to connect to various hotspots

Fix: 1. Check Hotspot Compatibility: Ensure that the hotspot you are trying to connect to is supported by iPass. You can check the list of suppor... ⇲

No clear indication of supported hotspots

Fix: 1. Check the App: Look for a section in the app that lists supported hotspots or check the app's settings for this information. 2. Use the i... ⇲

iPass SmartConnect hijacks free WiFi connections

Fix: 1. Disable Auto-Connect: Go to the app settings and disable any options that allow it to automatically connect to WiFi networks. 2. Forget N... ⇲
 
Storage issue

High app size for limited functionality

Fix: 1. Manage Storage: Go to Settings > General > iPhone Storage. Review other apps and delete any that you no longer use to free up space for i... ⇲
 
Battery issue

Background activity drains battery

Fix: 1. Disable Background App Refresh: Go to Settings > General > Background App Refresh and turn it off for iPass SmartConnect™. This will prev... ⇲
 
Settings issue

No option to disable app

Fix: 1. Disable Notifications: Go to Settings > Notifications > iPass SmartConnect™ and turn off notifications to minimize its activity. 2. Remov... ⇲
 
Support issue

Poor customer support

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that can provide answers to common issues. 2. Search Online: Look for user fo... ⇲
 
Compatibility issue

Inconsistent performance on flights

Fix: 1. Check Airplane Mode: Ensure that Airplane Mode is turned off and Wi-Fi is enabled during the flight. Go to Settings and toggle Airplane M... ⇲

Limited success rate with airlines

Fix: 1. Check Airline Compatibility: Verify that the airline you are flying with is supported by iPass. This information can usually be found on... ⇲
 
Installation issue

Requires frequent uninstalling and reinstalling

Fix: 1. Regular Updates: Ensure that you are regularly updating the app to the latest version to minimize bugs that require reinstallation. 2. Cl... ⇲
 
Login issue

Does not work with login pages

Fix: 1. Use the Browser: If the app fails to connect, try using Safari or another browser to access the login page directly. 2. Disable VPN: If y... ⇲

iPass SmartConnect prevents manual login to free WiFi

Fix: 1. Disable iPass Connection: Go to the app settings and disable automatic connections to allow manual login to free WiFi networks. 2. Forget... ⇲
 
Account issue

Long wait times for account activation

Fix: 1. Check Email: Ensure you have checked your email (including spam/junk folders) for the activation link or confirmation. 2. Use the App: So... ⇲
 
UI issue

Overall poor user experience

Fix: 1. Provide Feedback: While you cannot contact support, consider providing feedback through the app if there is an option for it. This can he... ⇲
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 what users are saying
Bad experience
75.8%

Good experience
17.9%

Neutral
6.3%

~ from our NLP analysis of 95 combined software ratings.

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 Private Data iPass SmartConnect collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics