fix problems on DACK [iphone]

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—— Run into issues on DACK? Get help pending when official support gets back to you!

DACK
Info:
company: Operto Guest Technologies Inc.
: http://operto.com/contact
: operto.com
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Payments issue

Inaccurate pricing for early check-in/late check-out

Fix: 1. Verify the pricing details directly on the DACK app or website before confirming your reservation. 2. If you notice discrepancies, take a... ⇲
 
Bugs issue

Remote key functionality issues

Fix: 1. Ensure that your phone's Bluetooth is turned on, as remote key functionality often relies on Bluetooth connectivity. 2. Restart the app a... ⇲

Inconsistent app performance

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app's cache or re... ⇲
 
Syncing issue

Reservation syncing problems

Fix: 1. Ensure that you have a stable internet connection. Syncing issues can often be caused by poor connectivity. 2. Log out of your account an... ⇲
 
Support issue

Support ticket submission failures

Fix: 1. Ensure you have a stable internet connection when submitting a support ticket. 2. Try submitting the ticket at a different time or after... ⇲

Lack of contact support options

Fix: 1. Look for any in-app help or FAQ sections that may provide guidance. 2. Check the app's website for alternative support options such as em... ⇲

Unresponsive customer support

Fix: 1. Try reaching out through different channels such as email, social media, or in-app messaging if available. 2. Document your attempts to c... ⇲
 
Screen issue

Black screen with white text

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches that may be causing th... ⇲
 
Account issue

Difficulties resetting password

Fix: 1. Use the 'Forgot Password' feature on the login screen and follow the instructions sent to your email. 2. Check your spam or junk folder i... ⇲
 
Crashes issue

DACK crashes during check-in

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary issues th... ⇲
 
Network issue

WiFi password not available

Fix: 1. Check the app settings to see if there is an option to view or request the WiFi password. 2. If you are at a hotel or public place, ask t... ⇲
 
Privacy issue

DACK requires excessive personal data

Fix: 1. Review the app's privacy policy to understand why certain data is required. 2. If you are uncomfortable providing specific information, c... ⇲
 
UI issue

Multiple listings causing confusion

Fix: 1. Use the app's filtering options to narrow down your search results based on your preferences. 2. Take notes on the listings you are inter... ⇲

Difficult navigation and user interface

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Look for any tutorial or help sections within the app th... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.3%

Bad experience
1.1%

~ from our NLP analysis of 2,175 combined software ratings.

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 Private Data DACK collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location