fix problems on Pottery Barn Kids Shopping [iphone]

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—— Run into issues on Pottery Barn Kids Shopping? Get help pending when official support gets back to you!

Pottery Barn Kids Shopping
Info:
company: Williams-Sonoma, Inc.
: https://www.potterybarnkids.com/customer-service/
: www.potterybarnkids.com
Chat with our AI-based Pottery Barn Kids Shopping Support
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Bugs issue

items randomly deleted from cart

Fix: Make sure you are logged into your account before adding items to your cart. If you are not logged in, items may not be saved when you log o... ⇲

duplicate items in cart

Fix: Manually remove duplicate items by going to your cart and tapping the 'Remove' option next to the duplicates. OR If duplicates keep appea... ⇲
 
Freezing issue

Pottery Barn Kids Shopping freezes during use

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Pottery Barn Kids app... ⇲
 
Login issue

difficulties with login

Fix: Ensure that you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password?' link to reset i... ⇲
 
Settings issue

inability to save login information

Fix: Check your device settings to ensure that the Pottery Barn Kids app has permission to use your device's keychain for saving passwords. Go to... ⇲

limited options for managing settings

Fix: Explore the app's settings menu thoroughly. Sometimes, options are nested under different categories. Look for a gear icon or a profile icon... ⇲
 
Camera issue

barcode scanning issues

Fix: Ensure that your camera lens is clean and unobstructed. A dirty lens can affect scanning performance. OR Try manually entering the barcod... ⇲
 
Notifications issue

inconsistent item availability notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > Pottery Barn Kids and ensure that notifications are enabled.... ⇲
 
Slow issue

slow loading times

Fix: Clear the app's cache by offloading it as mentioned earlier. This can help improve performance. OR Close other apps running in the backgr... ⇲
 
Registration issue

error messages during account creation

Fix: Double-check that all required fields are filled out correctly and that your password meets the app's requirements (e.g., length, special ch... ⇲
 
Account issue

inability to access discounts

Fix: Ensure that you are logged into your account before attempting to access discounts, as some may only be available to registered users. OR... ⇲

no access to order history

Fix: Ensure you are logged into the correct account that made the purchases. Check your account settings to confirm. OR Try refreshing the app... ⇲

difficulties with registry management

Fix: Check the app's help section for specific instructions on managing registries, as there may be a step you are missing. OR Try accessing y... ⇲
 
Support issue

poor customer service response

Fix: Utilize the app's FAQ section for common issues, which may provide quicker solutions than waiting for customer service. OR Consider reach... ⇲

shipping issues not clarified

Fix: Check the app's shipping policy section for detailed information on shipping times and costs. OR If shipping information is unclear, cons... ⇲
 
Compatibility issue

lack of iPad app

Fix: Use the iPhone app on your iPad by enabling compatibility mode. This can be done by downloading the iPhone version from the App Store. OR... ⇲
 
UI issue

inability to zoom in on product details

Fix: Try using a pinch gesture on the product image to zoom in. If this does not work, check if the app has a dedicated zoom feature. OR If zo... ⇲
 
Crashes issue

Pottery Barn Kids Shopping crashes frequently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnece... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
5.5%

Neutral
2.2%

~ from our NLP analysis of 5,672 combined software ratings.

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 Private Data Pottery Barn Kids Shopping collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers