fix problems on Stater Bros. Markets [iphone]

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—— Run into issues on Stater Bros. Markets? Get help pending when official support gets back to you!

Stater Bros. Markets
Info:
company: Stater Bros. Markets
: https://www.staterbros.com/stater-bros-mobile-app/
: www.staterbros.com
Chat with our AI-based Stater Bros. Markets Support
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Security issue

Facial recognition fails

Fix: Ensure that your face is well-lit and clearly visible to the camera. If you are in a dimly lit area, move to a brighter location and try aga... ⇲
 
Search issue

Difficult to search for items

Fix: Use specific keywords when searching for items. Instead of searching for 'milk', try 'organic whole milk' or 'almond milk' to narrow down th... ⇲

Items not found in search results

Fix: Make sure you are using the correct spelling and terminology for the items you are searching for. If you are unsure, browse through the cate... ⇲

Search bar retains previous queries

Fix: Try clearing the app's cache or data. Go to Settings > General > iPhone Storage, find the Stater Bros. Markets app, and select 'Offload App'... ⇲
 
Customization issue

Cannot modify orders after placement

Fix: Review the app's order modification policy. Some apps do not allow modifications after a certain time. If this is the case, consider contact... ⇲

No option to tip personal shoppers

Fix: Check the app's FAQ or help section to see if tipping is supported and how to do it. If not, consider providing feedback through the app's f... ⇲

Paper bags provided instead of plastic

Fix: Check the app settings or preferences to see if there is an option to select your preferred bag type during checkout. OR If the option is... ⇲
 
UI issue

Stater Bros. Markets icon missing on iPhone

Fix: Check if the app is hidden in a folder or on another page of your home screen. Swipe left or right to see if it is located elsewhere. OR... ⇲

Difficult to navigate checkout process

Fix: Take your time to familiarize yourself with the checkout layout. Look for a tutorial or help section within the app that may guide you throu... ⇲

No aisle information for items

Fix: Look for a store map feature within the app that may provide aisle information. If not, consider asking a store employee for assistance. O... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the Stater Bros. Markets app, and select 'Offload App'. This wil... ⇲
 
Compatibility issue

Inability to change store on iPhone

Fix: Look for a settings or preferences option within the app where you can select your preferred store. This is often found in the account setti... ⇲
 
Payments issue

EBT payment not accepted

Fix: Check if the app has updated its payment options. Sometimes, payment methods can change, and the app may not reflect this immediately. OR... ⇲
 
Updates issue

Repeated update prompts despite having latest version

Fix: Try restarting your iPhone. Sometimes, a simple restart can resolve app notification issues. OR Check for any pending updates for your iP... ⇲
 
Ads issue

No visual representation of current ads

Fix: Check the app's settings to see if there is an option to enable or view ads. Sometimes, this feature can be turned off. OR Visit the Stat... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.3%

Bad experience
1.0%

~ from our NLP analysis of 11,030 combined software ratings.

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 Private Data Stater Bros. Markets collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics