fix problems on Catalyst Voting [iphone]

—— Run into issues on Catalyst Voting? Get help pending when official support gets back to you!

Catalyst Voting

Info:

company: Input Output HK Limited

: https://iohk.zendesk.com/hc/en-us/requests/new

: projectcatalyst.io

Chat with our AI-based Catalyst Voting Support

🛠️ Common Catalyst Voting Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor UX design

Fix: To improve your experience with the app, try customizing the layout if the app allows it. Look for settings that let you adjust the display... ⇲

Requires re-entering pin after browser use

Fix: Check if there is an option in the app settings to keep the session active or to remember the PIN. If not, consider using the app exclusivel... ⇲

UI issue

Voting screen remains cluttered

Fix: Try to focus on the most important elements of the voting screen. If possible, take notes on what you need to do before entering the screen... ⇲

Unintuitive wallet linking

Fix: Follow any available tutorials or guides within the app to understand the wallet linking process better. If none are available, look for onl... ⇲

Updates issue

Inconsistent app updates

Fix: Regularly check the App Store for updates and ensure that automatic updates are enabled in your device settings. Go to Settings > App Store... ⇲

Outdated version message despite having latest app

Fix: Try restarting your device to refresh the app and clear any temporary glitches that may cause this message. OR If the issue persists, uni... ⇲

Network issue

Connection issues prevent voting

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, rest... ⇲

Frequent connection errors

Fix: Ensure your internet connection is stable. If you are on Wi-Fi, try moving closer to the router or switching to mobile data to see if the is... ⇲

Registration issue

Wallet registration failures

Fix: Double-check the information you are entering during wallet registration for accuracy. Ensure that you are using a supported wallet and that... ⇲

Slow issue

Slow voting process

Fix: Ensure that your device is not running too many background applications that could slow down performance. Close unnecessary apps to free up... ⇲

Search issue

Lack of search tool

Fix: If the app does not have a built-in search tool, consider using external tools or resources to find information about projects or candidates... ⇲

Customization issue

No option to save projects

Fix: Take screenshots of projects or write down important details to keep track of them manually until a save feature is implemented. OR Use a... ⇲

No auto-vote feature

Fix: Set reminders for yourself to vote manually at specific times, ensuring you don’t miss voting opportunities. OR Create a checklist of pro... ⇲

No alphabetical sorting

Fix: Manually organize your projects or candidates in a list format outside the app to keep track of them in alphabetical order. OR Use a note... ⇲

Notifications issue

Insufficient voting notifications

Fix: Check the app settings to ensure notifications are enabled. Go to Settings > Notifications and ensure Catalyst Voting is allowed to send not... ⇲

Compatibility issue

Voting not integrated into Daedalus wallet

Fix: Check if there are any updates available for both the Catalyst Voting app and the Daedalus wallet that may improve integration. OR Use th... ⇲

Crashes issue

Catalyst Voting crashes on launch

Fix: Try restarting your device to clear any temporary issues that may be causing the app to crash. OR If the app continues to crash, uninstal... ⇲

Camera issue

No QR scanning capabilities

Fix: If QR scanning is essential, consider using a separate QR code scanner app to scan codes and then manually input the information into Cataly... ⇲

Screen issue