fix problems on A Cloud Guru [iphone]

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A Cloud Guru
Info:
company: A Cloud Guru Ltd
: https://help.acloud.guru/
: acloud.guru
Chat with our AI-based A Cloud Guru Support
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UI issue

Inconsistent navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Look for a tutorial or he... ⇲
 
Search issue

No search feature in the app

Fix: 1. Use the web version: If you need to search for specific content, consider using the web version of A Cloud Guru where a search feature ma... ⇲

Difficult to find recently started courses

Fix: 1. Bookmark courses: As you start new courses, bookmark them for easier access later. 2. Check the 'My Courses' section: Look for a dedicate... ⇲
 
Syncing issue

Progress not synced between app and web

Fix: 1. Ensure you are logged into the same account on both the app and web version. Check your account settings to confirm. 2. Manually track pr... ⇲
 
Network issue

Requires network login while offline

Fix: 1. Download content for offline use: Before going offline, ensure you have downloaded the necessary courses or videos to access them without... ⇲
 
Downloads issue

Downloaded videos deleted without notification

Fix: 1. Check storage settings: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and manage your storage ac... ⇲
 
Loading issue

Loading issues during video playback

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Switch between Wi-Fi and cellular data if necess... ⇲
 
Video issue

Picture-in-picture feature not reliable

Fix: 1. Ensure compatibility: Check if your device supports the picture-in-picture feature and that it is enabled in your device settings (Settin... ⇲
 
Compatibility issue

Limited access to labs on mobile

Fix: 1. Use the web version: If labs are not accessible on mobile, consider using the web version of A Cloud Guru for full access. 2. Check for m... ⇲
 
Bugs issue

A Cloud Guru does not remember last watched video

Fix: 1. Manually track progress: Keep a note of where you left off in a separate app or document until the app can remember your last watched vid... ⇲

Bug preventing downloads despite available storage

Fix: 1. Restart the app: Close the app completely and reopen it to see if it resolves the download issue. 2. Clear app cache: Go to Settings > Ge... ⇲
 
Freezing issue

Inability to remove downloaded videos without freezing

Fix: 1. Restart the app: Close the app completely and reopen it to see if it resolves the freezing issue when trying to delete videos. 2. Clear a... ⇲
 
Customization issue

No sort options for courses

Fix: 1. Use the web version: If sorting is not available in the app, consider using the web version where sorting options may be available. 2. Bo... ⇲
 
Audio issue

Audio issues during playback

Fix: 1. Check device volume: Ensure your device volume is turned up and not muted. Also, check if the app has its own volume control. 2. Restart... ⇲
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 what users are saying
Good experience
89.6%

Bad experience
7.8%

Neutral
2.5%

~ from our NLP analysis of 2,473 combined software ratings.

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 Private Data A Cloud Guru collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics

  Cost of Subscriptions
  1. Personal Basic: $34.99 Full access to our hands-on learning library
  2. Personal Basic NonRenewal Test: $35.99 per month