fix problems on KCTV5 News [iphone]

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—— Run into issues on KCTV5 News? Get help pending when official support gets back to you!

KCTV5 News
Info:
company: Gray Television Group, Inc.
: https://www.kctv5.com
: www.kctv5.com
Chat with our AI-based KCTV5 News Support
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Loading issue

Livestream is significantly delayed

Fix: Check your internet connection to ensure you have a strong and stable Wi-Fi or cellular signal. If the connection is weak, try moving closer... ⇲
 
Slow issue

Serious lag time when opening stories

Fix: Clear the app's cache by going to your iPhone's Settings, selecting 'General', then 'iPhone Storage', and finding KCTV5 News. Tap on it and... ⇲
 
UI issue

KCTV5 News does not open in landscape mode

Fix: Check if the app has a landscape mode option in its settings. If not, you can try rotating your device to see if it automatically adjusts. I... ⇲

New layout is confusing and less informative

Fix: Take some time to explore the new layout and familiarize yourself with the navigation. Look for a 'Help' or 'Tutorial' section within the ap... ⇲
 
Crashes issue

Weather function is slow and crashes

Fix: Ensure that the app has the necessary permissions to access location services. Go to Settings > Privacy > Location Services and make sure KC... ⇲
 
Notifications issue

Notifications are overwhelming

Fix: To manage notifications, go to Settings > Notifications > KCTV5 News and adjust the settings to limit the types of notifications you receive... ⇲

Inconsistent story opening from notifications

Fix: Check your notification settings to ensure that they are set to open the correct stories. Go to Settings > Notifications > KCTV5 News and en... ⇲
 
Ads issue

Clickbait headlines are prevalent

Fix: To avoid clickbait, focus on following specific news categories within the app that interest you. This may help filter out less relevant con... ⇲

Pop-ups block news access

Fix: If pop-ups are blocking content, try closing them by tapping the 'X' or 'Close' button. If they persist, consider adjusting your ad settings... ⇲

Ad-heavy interface

Fix: To reduce the impact of ads, try using the app during times when fewer ads may be displayed, or explore if there is a premium version availa... ⇲
 
Bugs issue

Spelling and grammatical errors in articles

Fix: If you notice errors, consider taking a screenshot and noting the article title. This can help you keep track of issues for your own referen... ⇲

Traffic app functionality is poor

Fix: Check if the app has the latest updates installed. Go to the App Store, search for KCTV5 News, and see if an update is available that may im... ⇲
 
Video issue

Limited reading options, mostly video news

Fix: To find more reading options, explore different sections of the app that may focus on written articles rather than video content. Look for c... ⇲
 
Network issue

No data error message

Fix: If you encounter a 'no data' error, try refreshing the app by pulling down on the screen. This can help reload the content. OR Check your... ⇲
 
Updates issue

Old weather app was better

Fix: If you preferred the old weather app, consider looking for alternative weather apps in the App Store that may offer the features you miss.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.8%

Bad experience
5.9%

Neutral
4.3%

~ from our NLP analysis of 4,783 combined software ratings.

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 Private Data KCTV5 News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics