fix problems on My SmartBike [iphone]

—— Run into issues on My SmartBike? Get help pending when official support gets back to you!

My SmartBike

Info:

company: MAHLE SMARTBIKE SYSTEMS SL.

: https://mahle-smartbike.com/contact/

: my-smartbike.com

Chat with our AI-based My SmartBike Support

🛠️ Common My SmartBike Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My SmartBike crashes frequently

Fix: 1. Update the app: Go to the App Store, search for My SmartBike, and check if there is an update available. If so, download and install it.... ⇲

Default metrics reset to European

Fix: 1. Change settings in the app: Open My SmartBike, go to Settings, and look for a 'Units' or 'Metrics' option. Change it to your preferred me... ⇲

Settings issue

Motor Map settings do not save

Fix: 1. Save settings properly: After adjusting the Motor Map settings, ensure you tap 'Save' or 'Apply' before exiting the settings menu. If the... ⇲

Bugs issue

Inaccurate gradient readings

Fix: 1. Calibrate the app: Check if there is a calibration option in the app settings. Follow the instructions to calibrate the gradient readings... ⇲

Battery and motor usage info missing

Fix: 1. Check app permissions: Go to Settings > Privacy > Battery and ensure that My SmartBike has permission to access battery usage data. This... ⇲

Records only a fraction of rides

Fix: 1. Ensure GPS is enabled: Go to Settings > Privacy > Location Services and make sure My SmartBike has permission to access your location whi... ⇲

Compatibility issue

Apple Watch app compatibility issues

Fix: 1. Check compatibility: Ensure that your Apple Watch is updated to the latest watchOS version. Go to the Watch app on your iPhone, tap Gener... ⇲

Requires login every time

Fix: 1. Enable 'Remember Me': When logging in, look for a 'Remember Me' or 'Stay Logged In' option and select it before logging in. This may help... ⇲

My SmartBike does not recognize password

Fix: 1. Reset password: Use the 'Forgot Password?' option on the login screen to reset your password. Follow the instructions sent to your email... ⇲

UI issue

Distance and battery info hard to find

Fix: 1. Customize dashboard: Open the app and navigate to the dashboard settings. Look for options to customize which metrics are displayed promi... ⇲

Inability to toggle between bikes easily

Fix: 1. Create bike profiles: If the app allows, create separate profiles for each bike you own. This can make switching between bikes easier wit... ⇲

Small print makes it hard to read

Fix: 1. Adjust font size: Go to Settings > Display & Brightness and increase the text size. This may help improve readability in the app if it su... ⇲

Updates issue

Old app features missing

Fix: 1. Explore settings: Check the app settings thoroughly to see if the old features have been relocated or renamed. Sometimes, features are st... ⇲

No navigation or firmware update options

Fix: 1. Check for updates: Go to the app settings and look for a 'Check for Updates' option. If available, use it to see if there are any firmwar... ⇲

Battery issue

My SmartBike drains battery quickly

Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and disable it for My SmartBike. This can help conserve b... ⇲

Installation issue

Setup process incomplete

Fix: 1. Follow setup instructions: Revisit the setup guide within the app. Ensure you have completed all steps, including bike configuration and... ⇲

Glitches issue

Flashing error light due to app transition

Fix: 1. Restart the app: Close My SmartBike completely and reopen it. This can help reset any temporary errors that may cause the flashing light.... ⇲

Customization issue

No way to change assist level directly

Fix: 1. Check app settings: Look for an option in the app that allows you to adjust the assist level. This may be located in the main menu or und... ⇲

Network issue

My SmartBike does not connect to server

Fix: 1. Check internet connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi and cellula... ⇲

Backup issue

Lost historical data from old app

Fix: 1. Check for data import options: Look in the app settings for any options to import data from the old app. Some apps provide a way to trans... ⇲