fix problems on PoolSync [iphone]

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—— Run into issues on PoolSync? Get help pending when official support gets back to you!

PoolSync
Info:
company: AquaCal AutoPilot, Inc
: https://www.aquacal.com/contact/
: www.aquacal.com
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UI issue

Flow status inaccurately shows as off

Fix: 1. Check the physical connections of the flow sensor to ensure they are secure. 2. Restart the app and the controller to refresh the connect... ⇲

User experience is overly basic

Fix: 1. Familiarize yourself with all the features available in the app to maximize its potential. 2. Provide feedback on desired features throug... ⇲

Text size is too small

Fix: 1. Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider. 2. Enable 'Larger Text... ⇲

PoolSync needs dynamic font scaling

Fix: 1. Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider. 2. Enable 'Larger Text... ⇲
 
Updates issue

Requires same WiFi connection for updates

Fix: 1. Ensure that your iPhone is connected to the same WiFi network as the controller before attempting updates. 2. If you have multiple networ... ⇲

Inconsistent functionality after updates

Fix: 1. After an update, check the app settings to ensure everything is configured correctly. 2. Clear the app cache by going to Settings > Gener... ⇲
 
Compatibility issue

No integration with smart home devices

Fix: 1. Explore third-party applications that may offer integration with smart home devices. 2. Use IFTTT (If This Then That) to create custom au... ⇲

Unit not recognized by app despite proximity

Fix: 1. Ensure that Bluetooth is enabled on your iPhone if the controller uses Bluetooth. 2. Restart both the app and the controller to refresh t... ⇲

No available API for integration

Fix: 1. Explore alternative methods of integration, such as using smart plugs or third-party automation tools. 2. Look for community-developed so... ⇲
 
Customization issue

Lacks scheduling functionality

Fix: 1. Use a manual timer or smart plug to create a schedule for your pool equipment. 2. Set reminders on your phone to manually turn on/off the... ⇲

Inability to set multiple schedules

Fix: 1. Use a manual timer or smart plug that allows for multiple schedules. 2. Create a physical schedule using a calendar or planner to track w... ⇲
 
Network issue

PoolSync loses connection often

Fix: 1. Ensure your WiFi signal is strong and stable. Consider using a WiFi extender if necessary. 2. Regularly restart your router to maintain a... ⇲
 
Login issue

Broken password authentication screen

Fix: 1. Try resetting your password through the app if that option is available. 2. Clear the app cache by going to Settings > General > iPhone S... ⇲
 
Permissions issue

Requires physical button press for authorization

Fix: 1. Check if there are any settings in the app that allow for remote authorization or bypassing the physical button. 2. Use a smart home devi... ⇲
 
Settings issue

Scheduling system fails to retain settings

Fix: 1. After setting your schedule, ensure you save the settings before exiting the app. 2. Try reinstalling the app to see if it resolves the i... ⇲
 
Features issue

No tracking of heater run time

Fix: 1. Manually track heater run time using a log or a note-taking app. 2. Use a smart plug that tracks energy usage to estimate run time. OR... ⇲
 
Syncing issue

Requires frequent resyncing after app closure

Fix: 1. Ensure that the app is not being closed completely. Instead, leave it running in the background. 2. Check your iPhone settings to ensure... ⇲
 
Support issue

Manual lacks factory reset instructions

Fix: 1. Look for factory reset instructions in the app settings or help section. 2. Search online for user manuals or community forums that may p... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
45.8%

Neutral
4.2%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data PoolSync collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics