fix problems on Metricool [iphone]

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—— Run into issues on Metricool? Get help pending when official support gets back to you!

Metricool
Info:
company: Metricool Software SL
: https://metricool.com
: metricool.com
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Syncing issue

Calendar not updating after post deletion

Fix: If the calendar does not update after deleting a post, try manually refreshing the calendar view. Pull down on the calendar screen to refres... ⇲

Posts made outside the app not reflected in calendar

Fix: To ensure that posts made outside of Metricool are reflected in the calendar, regularly sync your social media accounts with the app. Check... ⇲
 
Uploads issue

Slow video upload times

Fix: To improve video upload speeds, ensure you are using a stable and fast internet connection. If possible, switch to Wi-Fi instead of mobile d... ⇲
 
Freezing issue

Metricool freezes when connecting to Facebook

Fix: If the app freezes when connecting to Facebook, try restarting your iPhone. This can clear temporary glitches that may be causing the freeze... ⇲
 
Account issue

Difficulties connecting multiple accounts

Fix: To connect multiple accounts, ensure you are logged out of all accounts in the Metricool app. Then, log in to the primary account first and... ⇲

Issues linking Facebook and Instagram

Fix: Ensure that both your Facebook and Instagram accounts are properly linked in the settings of each app. Go to Instagram settings, select 'Acc... ⇲
 
Messages issue

Mobile app lacks social inbox

Fix: As a workaround, consider using the native social media apps to manage your inboxes. You can switch between apps to respond to messages and... ⇲
 
Slow issue

Slow desktop social inbox

Fix: Clear your browser cache and cookies if you are using Metricool on a desktop. This can help improve loading times for the social inbox. OR... ⇲
 
Customization issue

No saved replies feature

Fix: As a temporary solution, create a document with your frequently used replies and copy-paste them when needed. This can help streamline your... ⇲

No pre-saved hashtag groups

Fix: Create a document or note on your phone with your most-used hashtag groups for easy access when posting. This can serve as a manual workarou... ⇲

No hashtag count feature

Fix: To keep track of hashtag counts, manually count the hashtags you are using before posting. You can also use a text editor that shows charact... ⇲
 
Login issue

Random logouts from Instagram

Fix: If you are experiencing random logouts, check your Instagram account settings for any security features that may be causing this, such as tw... ⇲

Blank page after logging in

Fix: If you encounter a blank page after logging in, try clearing the app cache or reinstalling the app to resolve any potential bugs. OR Chec... ⇲
 
UI issue

Horrendous user interface

Fix: Familiarize yourself with the app's layout by exploring each section. Sometimes, taking time to understand the interface can improve your ex... ⇲
 
Settings issue

Inability to delete posts after sending

Fix: If you cannot delete posts after sending, check if the post is still within the app's editable timeframe. Some platforms have restrictions o... ⇲
 
Crashes issue

Frequent crashes during video uploads

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. OR Try upload... ⇲
 
Compatibility issue

Missing integration for Snapchat Spotlight

Fix: As a workaround, manually upload your content to Snapchat Spotlight through the Snapchat app until Metricool adds this integration. OR Ke... ⇲

Threads app not included

Fix: For now, use the Threads app directly to manage your content until Metricool adds support for it. This will ensure you can still engage with... ⇲

Requires Facebook for functionality

Fix: If you are uncomfortable using Facebook, explore other social media management tools that do not require Facebook for functionality. OR C... ⇲
 
Features issue

No option to post images on LinkedIn

Fix: To post images on LinkedIn, use the LinkedIn app directly until Metricool adds this feature. This ensures you can still share visual content... ⇲
 
Bugs issue

Metricool does not work as intended

Fix: If the app is not functioning properly, try uninstalling and reinstalling it. This can often resolve many issues by resetting the app's data... ⇲
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 what users are saying
Good experience
55.8%

Bad experience
40.4%

Neutral
3.8%

~ from our NLP analysis of 52 combined software ratings.

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 Private Data Metricool collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Starter Mobile 5: $30.00 Manage social accounts for up to 5 brands.