fix problems on SoSecure [iphone]

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—— Run into issues on SoSecure ? Get help pending when official support gets back to you!

SoSecure by ADT: Safety App
Info:
company: ADT LLC
: https://www.adt.com
: www.adt.com
Chat with our AI-based SoSecure Support
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UI issue

Confusing user interface

Fix: Take some time to explore the app thoroughly. Familiarize yourself with the layout and features. You can also check for any user guides or F... ⇲

Check-in button not easily accessible

Fix: Familiarize yourself with the app layout and try to locate the check-in button in different sections of the app. It may be in a menu or unde... ⇲

Need for redesign

Fix: Provide feedback to yourself on what specific aspects of the design are confusing or cumbersome. This can help you navigate the app more eff... ⇲
 
Updates issue

Slow location updates

Fix: Ensure that location services are enabled for the app. Go to your iPhone's Settings > Privacy > Location Services, and make sure SoSecure is... ⇲

Dated satellite views

Fix: Check if there is an option within the app to refresh or update the map views. Sometimes, apps cache older data, and a refresh can provide m... ⇲
 
Notifications issue

Frequent false alerts

Fix: Adjust the sensitivity settings for alerts within the app. Go to the settings menu and look for alert preferences to reduce the frequency of... ⇲
 
Freezing issue

SoSecure freezes or gets stuck

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the SoSecure app off the... ⇲
 
Network issue

Connectivity issues

Fix: Ensure that your iPhone is connected to a stable internet connection, either through Wi-Fi or cellular data. You can test your connection by... ⇲
 
Settings issue

Lack of family plan option

Fix: Consider using the app individually for each family member. Each person can create their own account, which allows them to access the app's... ⇲
 
Features issue

Limited features compared to competitors

Fix: Explore the app's settings to see if there are any hidden features or settings that can enhance your experience. Sometimes, features are not... ⇲
 
Bugs issue

Inconsistent tracking accuracy

Fix: Ensure that your location settings are optimized. Go to Settings > Privacy > Location Services and set SoSecure to 'Always' for better accur... ⇲

Accidental alerts when using app

Fix: Be mindful of how you interact with the app. Try to avoid tapping on sensitive areas of the screen that may trigger alerts unintentionally.... ⇲
 
Compatibility issue

No ability to start emergency from Apple Watch

Fix: Use your iPhone to initiate an emergency alert while keeping your Apple Watch nearby for quick access to other features or notifications.... ⇲
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 what users are saying
Good experience
86.1%

Bad experience
9.1%

Neutral
4.9%

~ from our NLP analysis of 617 combined software ratings.

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Locater - GPS Location Tracker

 Private Data SoSecure collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data