fix problems on GoToll [iphone]

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—— Run into issues on GoToll? Get help pending when official support gets back to you!

GoToll: Pay tolls as you go
Info:
company: Transurban Mobile LLC
: https://www.gotoll.com/
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Support issue

Unhelpful customer service

Fix: 1. Use in-app support: Check if the app has a help or support section that provides FAQs or troubleshooting tips. This can often resolve com... ⇲

Delayed response from customer service

Fix: 1. Use in-app support: Check if the app has a support feature that may provide quicker responses than traditional customer service. 2. Searc... ⇲
 
Payments issue

Pending charges not processed in a timely manner

Fix: 1. Monitor your account: Regularly check your transaction history in the app to track pending charges. This can help you identify patterns o... ⇲

Random charges for untraveled areas

Fix: 1. Review your trip history: Check the app for a detailed trip history to identify any discrepancies in charges. 2. Update your vehicle info... ⇲

Multiple charges for the same trip

Fix: 1. Check trip history: Review your trip history in the app to confirm if multiple charges were indeed applied for the same trip. 2. Ensure p... ⇲

Service fees added to tolls

Fix: 1. Review fee structure: Check the app or website for a breakdown of fees associated with tolls. Understanding this can help you anticipate... ⇲

GoToll fails to notify or accept payments

Fix: 1. Check notification settings: Go to your iPhone Settings > Notifications > GoToll and ensure notifications are enabled. 2. Update payment... ⇲

No option to manually pay declined trips

Fix: 1. Check payment history: Review your payment history to see if there are any options to retry payments for declined trips. 2. Update paymen... ⇲

Confusion between rental and personal vehicle charges

Fix: 1. Clearly label vehicles: In the app, ensure that you have clearly labeled your vehicles as either rental or personal to avoid confusion. 2... ⇲

Inconsistent billing and receipt issues

Fix: 1. Review billing history: Regularly check your billing history in the app to identify any inconsistencies. 2. Keep receipts: Save digital o... ⇲
 
Account issue

Difficulty in removing vehicles from account

Fix: 1. Access vehicle settings: Go to the settings or account section of the app and look for 'Manage Vehicles' or similar. Follow the prompts t... ⇲

Issues with account access after phone number change

Fix: 1. Update your phone number: If you can access your account, go to settings and update your phone number. If you can't access it, try using... ⇲
 
Settings issue

Lack of clear instructions for use

Fix: 1. Explore the app: Take time to navigate through the app to familiarize yourself with its features. Look for a tutorial or help section wit... ⇲
 
UI issue

GoToll does not differentiate between toll and non-toll roads

Fix: 1. Use a map app: Utilize a separate navigation app that clearly indicates toll roads versus non-toll roads to plan your trips accordingly.... ⇲
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 what users are saying
Good experience
93.6%

Bad experience
4.6%

Neutral
1.8%

~ from our NLP analysis of 2,846 combined software ratings.

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 Private Data GoToll collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics