fix problems on Dropbox [iphone]

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Dropbox: Files & Photo Storage
Info:
company: Dropbox, Inc.
: https://www.dropbox.com/help/mobile
: www.dropbox.com
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Uploads issue

Inability to attach files directly in Gmail

Fix: 1. Open the Dropbox app and navigate to the file you want to attach. Tap the three dots next to the file and select 'Share'. 2. Choose 'Cop... ⇲

Multiple versions of edited photos uploaded

Fix: 1. Before uploading, ensure that you are saving the edited photo correctly in your photo editing app. 2. Check your Dropbox settings to see... ⇲

Background uploading fails

Fix: 1. Ensure that background app refresh is enabled for Dropbox. Go to Settings > General > Background App Refresh and make sure it is turned o... ⇲
 
Installation issue

Dropbox requires constant reinstallation

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage to check. 2. Update your iPhone to the lates... ⇲
 
Audio issue

Inability to scrub through audio files

Fix: 1. Ensure that the audio file is fully downloaded before attempting to scrub through it. 2. Try using a different audio player app that sup... ⇲

Playback issues on iPhone

Fix: 1. Ensure that the Dropbox app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll to see if Dropbox... ⇲
 
Crashes issue

Dropbox crashes when scrolling

Fix: 1. Update the Dropbox app to the latest version from the App Store. 2. Restart your iPhone to clear any temporary glitches. 3. Check for i... ⇲
 
Login issue

Login issues on iPhone

Fix: 1. Ensure that you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot Password?' link to reset... ⇲
 
Updates issue

Recursion loop in app updates

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check for any pending iOS updates and install them. 3. Uninstall the Dropbox app... ⇲
 
Search issue

Limited search results in folders

Fix: 1. Ensure that you are using specific keywords when searching. Try using the full file name or unique identifiers. 2. Organize your files i... ⇲
 
Network issue

No internet error message

Fix: 1. Check your internet connection by opening a web browser and visiting a website. If it doesn't load, troubleshoot your connection. 2. Res... ⇲
 
Downloads issue

Difficulty downloading large files

Fix: 1. Ensure you have enough storage space on your iPhone to accommodate the large file. 2. Try downloading the file over a Wi-Fi connection i... ⇲

Inability to download multiple folders

Fix: 1. Use the Dropbox website on a computer to download multiple folders at once. Select the folders you want to download and click 'Download'.... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Check the Dropbox Help Center for FAQs and troubleshooting guides that may address your issue. 2. Use community forums to see if other u... ⇲
 
UI issue

Dropbox interface changes frequently

Fix: 1. Familiarize yourself with the new interface by exploring the app after each update. 2. Check the Dropbox blog or release notes for infor... ⇲
 
Payments issue

High subscription costs

Fix: 1. Review your current plan and assess if you are using all the features. If not, consider downgrading to a more affordable plan. 2. Look f... ⇲
 
Settings issue

No view-only option for documents

Fix: 1. Use the 'Share' feature to send a link to the document with view-only permissions. Tap the three dots next to the file, select 'Share', a... ⇲
 
Syncing issue

Dropbox fails to sync properly

Fix: 1. Ensure that you have a stable internet connection. Check your Wi-Fi or cellular data settings. 2. Restart the Dropbox app to refresh its... ⇲
 
Compatibility issue

Dropbox does not support transferring files to Google

Fix: 1. Use the Dropbox app to download the file to your device, then upload it to Google Drive using the Google Drive app. 2. Alternatively, us... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.3%

Neutral
2.0%

~ from our NLP analysis of 443,743 combined software ratings.

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 Private Data Dropbox collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Dropbox Plus - Monthly: $11.99 Get 2 TB (2,000 GB) of space
  2. Dropbox Plus - Monthly: $11.99 Dropbox Plus - Monthly
  3. Dropbox Plus - Monthly: $11.99 Get 2 TB (2,000 GB) of space
  4. Dropbox Professional - Monthly: $19.99 Dropbox Professional
  5. Dropbox Plus - Annual: $119.99 Dropbox Plus - Annual
  6. Dropbox Plus - Annual: $119.99 Dropbox Plus - Annual
  7. Dropbox Plus - Annual: $119.99 Dropbox Plus - Annual
  8. Dropbox Professional - Monthly: $19.99 Dropbox Professional
  9. Dropbox Family - Monthly: $19.99 Dropbox Family
  10. Dropbox Plus - Monthly: $11.99 Dropbox Plus - Monthly