fix problems on Cryptohopper [iphone]

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—— Run into issues on Cryptohopper? Get help pending when official support gets back to you!

Cryptohopper - Crypto Trading
Info:
company: Cryptohopper
: https://www.cryptohopper.com
: www.cryptohopper.com
Chat with our AI-based Cryptohopper Support
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Bugs issue

Balances often inaccurate

Fix: Refresh your account balance manually by pulling down on the screen in the balances section. This can help update the displayed information.... ⇲

Connecting bug prevents profit/loss display

Fix: Log out of your account and log back in. This can sometimes reset the connection and allow the profit/loss display to function properly. O... ⇲
 
Compatibility issue

Limited functionality compared to web version

Fix: Familiarize yourself with the features available in the mobile app by checking the app's help section or user guide. This can help you maxim... ⇲

Frequent need to switch to web version

Fix: Identify the specific features you need that are only available on the web version and plan to use the app for tasks that can be completed w... ⇲

Limited features for mobile use

Fix: Identify the key features you need and focus on using those within the app. For more complex tasks, switch to the web version. OR Conside... ⇲
 
UI issue

Difficult to track overall portfolio

Fix: Create a spreadsheet to manually track your portfolio. You can input your trades and balances to have a clearer overview of your investments... ⇲

Complicated interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can make it easier to navigate. OR Loo... ⇲

Difficult to see actual dollar profits

Fix: Check if there is a settings option to display profits in dollar amounts instead of percentages. This can often be adjusted in the app setti... ⇲
 
Slow issue

Slow to update

Fix: Check your internet connection. A slow or unstable connection can cause delays in updates. Try switching to a different Wi-Fi network or usi... ⇲
 
Customization issue

Lacks customization options

Fix: Explore the settings within the app to see if there are any available customization options that you may have overlooked. OR Consider pro... ⇲
 
Settings issue

No way to edit open order settings

Fix: Check if there is an option to cancel the open order and create a new one with the desired settings. This is a workaround until editing is a... ⇲

Pricing model unclear

Fix: Review the pricing section within the app or on the official website to understand the different plans and what features they include. OR... ⇲
 
Gameplay issue

No short selling option

Fix: Use the app for other trading strategies that do not require short selling, such as long positions or options trading if available. OR Co... ⇲
 
Freezing issue

Cryptohopper can freeze or show white screen

Fix: Force close the app by swiping it away from the app switcher and then reopen it. This can resolve temporary freezing issues. OR If the pr... ⇲
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 what users are saying
Good experience
85.5%

Bad experience
10.6%

Neutral
3.9%

~ from our NLP analysis of 716 combined software ratings.

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 Private Data Cryptohopper collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Explorer: $24.99 Starter package
  2. Explorer: $24.99 Starter package
  3. Marketplace Signal Price 7: $5.99 Marketplace Signal Price 7
  4. Hero: $129.99 Trader pro package
  5. Marketplace Signal Price 16: $14.99 Marketplace Signal Price 16
  6. Marketplace item 3.99: $3.99 Marketplace item 3.99
  7. Marketplace Signal Price 9: $7.99 Marketplace Signal Price 9
  8. Explorer: $24.99 Starter Package
  9. Adventurer: $63.99 Trader plus package
  10. Marketplace Signal Price 8: $6.99 Marketplace Signal Price 8