fix problems on WXXI Public Media App [iphone]

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—— Run into issues on WXXI Public Media App? Get help pending when official support gets back to you!

WXXI Public Media App
Info:
company: WXXI PUBLIC BROADCASTING COUNCIL
: http://www.publicmediaapps.com/support
: interactive.wxxi.org
Chat with our AI-based WXXI Public Media App Support
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Ads issue

intro ad plays every restart

Fix: 1. Check if there is an option in the app settings to disable ads or opt for a premium version that may offer an ad-free experience. 2. If n... ⇲
 
UI issue

confusing user interface

Fix: 1. Familiarize yourself with the app by exploring all the tabs and sections. Take note of where your favorite content is located. 2. Look fo... ⇲

busy home page

Fix: 1. Try to customize your home page if the app allows it. Look for options to hide or rearrange sections that you find overwhelming. 2. Use t... ⇲

play button not obvious

Fix: 1. Take a moment to explore the interface thoroughly. The play button may be located in a less obvious area. 2. Check the app's help section... ⇲

playlist not obvious

Fix: 1. Look for a dedicated 'Playlist' or 'My Music' section in the app. This may be located in the menu or settings. 2. If you can't find it, t... ⇲

streaming sequence not intuitive

Fix: 1. Familiarize yourself with the app's layout and how it organizes content. 2. Look for any tutorials or guides within the app that explain... ⇲

interaction issues with lock screen

Fix: 1. Ensure that the app has permission to interact with the lock screen. Go to Settings > Notifications > WXXI and enable 'Allow Notification... ⇲

false leads in navigation

Fix: 1. Take time to explore the app's navigation thoroughly. Familiarize yourself with the layout and where each section leads. 2. Use the searc... ⇲

overwhelming amount of data presented

Fix: 1. Look for options to customize the display settings or filter content to show only what interests you. 2. Use the search function to find... ⇲
 
Loading issue

content takes long to load

Fix: 1. Check your internet connection speed using a speed test app. If it's slow, try switching to a different network or resetting your router.... ⇲

frequent buffering

Fix: 1. Check your internet connection speed and stability. If it's slow, try switching to a different Wi-Fi network or using cellular data. 2. C... ⇲
 
Audio issue

earbuds button issues

Fix: 1. Check if your earbuds are compatible with the app and your iPhone. 2. Ensure that the earbuds are properly connected. Disconnect and reco... ⇲
 
Search issue

difficult to find content

Fix: 1. Use the search feature prominently available in the app to quickly locate specific content. 2. Explore any categories or genres that may... ⇲
 
Compatibility issue

WXXI Public Media App needs refresh for new iOS

Fix: 1. Regularly check for updates in the App Store. Open the App Store, tap on your profile icon, and scroll down to see if an update for the W... ⇲

drops out on various devices

Fix: 1. Ensure that all devices are updated to the latest software version. Check for updates in the settings of each device. 2. Test the app on... ⇲

live function goes through browser

Fix: 1. Check if there is an option in the app settings to enable the live function directly within the app. 2. If the live function is only avai... ⇲
 
Updates issue

new version more complicated

Fix: 1. Take time to explore the new features and layout. Look for any tutorials or help sections within the app that explain the changes. 2. Fam... ⇲
 
Freezing issue

stream drops and app freezes

Fix: 1. Check your internet connection and switch to a more stable network if necessary. 2. Restart the app and your device to clear any temporar... ⇲
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 what users are saying
Good experience
76.8%

Bad experience
13.0%

Neutral
10.1%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data WXXI Public Media App collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics