fix problems on MarketSurge [iphone]

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—— Run into issues on MarketSurge? Get help pending when official support gets back to you!

MarketSurge - Stock Research
Info:
company: Investor’s Business Daily, Inc.
: https://myibd.investors.com/contact-us
: www.investors.com
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Syncing issue

News feeds require manual refresh

Fix: Check the app settings to see if there is an option to enable automatic updates for news feeds. If available, enable this feature to reduce... ⇲
 
UI issue

Charts lack 50-day average volume

Fix: Use an external charting tool or website that provides the 50-day average volume and cross-reference it with the data from MarketSurge. This... ⇲

Unintuitive interface

Fix: Spend some time exploring the app's features and layout. Familiarizing yourself with the interface can help you navigate it more effectively... ⇲

Difficult navigation for individual lists

Fix: Create a system for organizing your lists, such as categorizing stocks by sector or performance. This can help streamline navigation and mak... ⇲

Scrolling issues in fund view

Fix: Try closing other apps running in the background to free up memory, which may improve scrolling performance in the fund view. OR If scrol... ⇲

No moving average on minute charts

Fix: Use an external charting tool that provides moving averages on minute charts and cross-reference it with the data from MarketSurge. OR Co... ⇲

Keyboard pops up unnecessarily

Fix: Check the app settings to see if there is an option to disable the keyboard from popping up automatically. If not, try adjusting your typing... ⇲

Basic charting options

Fix: If the charting options are too basic for your needs, consider using a more advanced charting tool or software that can provide the features... ⇲

Limited interactivity in charts

Fix: If the charts lack interactivity, consider using a more advanced charting tool or software that offers the interactivity you require alongsi... ⇲
 
Search issue

Search function does not update chart

Fix: After performing a search, try manually refreshing the chart by tapping on the refresh icon or navigating away and back to the chart view to... ⇲
 
Updates issue

Missing stock reports in new version

Fix: Check the app's update notes or help section to see if the stock reports have been moved to a different location or if they are temporarily... ⇲

Recent changes made app harder to use

Fix: Take some time to explore the new features and layout. Sometimes, changes can be disorienting at first, but familiarization can help. OR... ⇲
 
Bugs issue

Character deletion error in search

Fix: If you encounter a character deletion error, try clearing the app's cache or data through your device settings. This can sometimes resolve i... ⇲
 
Compatibility issue

No Apple Pencil support for chart notes

Fix: Consider using a third-party note-taking app that supports Apple Pencil for chart annotations, and then save or export those notes for refer... ⇲

Different functionality between iPhone and iPad versions

Fix: If you frequently switch between devices, try to stick to one device for your stock research to avoid confusion with different functionaliti... ⇲

Chart displays do not work on iPad Pro

Fix: Ensure that your iPad Pro is running the latest version of iOS and that the app is updated to the latest version as well. OR If the chart... ⇲
 
Accessibility issue

Colorblind accessibility issues

Fix: Explore the accessibility settings on your iPhone to see if there are options to adjust colors or contrast that can help improve visibility... ⇲
 
Notifications issue

Notifications do not work consistently

Fix: Check your device's notification settings to ensure that notifications for MarketSurge are enabled. Go to Settings > Notifications > MarketS... ⇲
 
Ads issue

Frequent ads disrupt user experience

Fix: Check if there is an option to purchase an ad-free version of the app or a subscription that removes ads. This can significantly improve you... ⇲
 
Loading issue

MarketSurge fails to load data

Fix: Ensure that you have a stable internet connection. If the app fails to load data, try switching between Wi-Fi and cellular data to see if th... ⇲

iPhone app chart loading issues

Fix: Try closing other applications running in the background to free up resources, which may help with chart loading times. OR If the issue p... ⇲
 
Customization issue

Lack of multiple flag features

Fix: Consider using a different app that offers more robust flagging features if this is a critical part of your stock research process. OR As... ⇲

Missing options trading feature

Fix: If options trading is essential for you, consider using a different app that specializes in options trading and integrates well with your st... ⇲
 
Slow issue

Slow news information updates

Fix: Check your internet connection to ensure it is stable and fast. A poor connection can lead to slow updates. OR If news updates are consis... ⇲
 
Payments issue

High cost for serious investors

Fix: Evaluate your investment strategy and determine if the features offered by MarketSurge are essential for your needs. If not, consider switch... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.5%

Neutral
2.1%

~ from our NLP analysis of 7,550 combined software ratings.

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FS Insight

 Private Data MarketSurge collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. MarketSurge Premium (1 Month): $149.99 Includes Pattern Recognition & Growth 250