fix problems on Breeze [iphone]

—— Run into issues on Breeze ? Get help pending when official support gets back to you!

Breeze Mobile 2

Info:

company: Kontron America, Inc.

: https://kptcna.zendesk.com/hc/en-us

Chat with our AI-based Breeze Support

🛠️ Common Breeze Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Very hard to use

Fix: Familiarize yourself with the app by exploring its features. Spend some time navigating through the menus and options to understand how to a... ⇲

Charged for extra tickets

Fix: Review your purchase history within the app to confirm the number of tickets you intended to buy. If you notice discrepancies, take screensh... ⇲

Information issue

No information on ticket activation

Fix: Look for a section in the app that provides details about ticket activation. This may be under 'My Tickets' or 'Help'. If no information is... ⇲

No documentation for unique IDs

Fix: Keep a personal record of any unique IDs associated with your tickets. This can help you track them if needed. OR Check the app's help se... ⇲

Updates issue

Breeze has not been updated in 5 months

Fix: Check the App Store for any available updates. If the app is not updating, try deleting the app and reinstalling it from the App Store to en... ⇲

UI issue

Takes too many clicks to purchase a ticket

Fix: Create a shortcut on your home screen for the ticket purchasing page if the app allows it. This can reduce the number of clicks needed to ac... ⇲

Poor UI/UX design

Fix: Take note of specific areas where you find the UI/UX lacking and create a list of suggestions for improvement. This can help you articulate... ⇲

Crashes issue

Breeze crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. An outdated OS ca... ⇲

Breeze shuts down or logs out unexpectedly

Fix: Check for any available updates for the app and your iPhone. Keeping both updated can help resolve unexpected shutdowns. OR Try uninstall... ⇲

Network issue

Does not display current ticket without cell service

Fix: Download your tickets to your device before heading to an event. This way, you can access them offline. Look for an option in the app to sav... ⇲

Glitches issue

Screen glitches during use

Fix: Restart your iPhone to clear any temporary glitches that may be affecting the app's performance. Hold down the power button and slide to pow... ⇲

Payments issue

No support for Apple Pay

Fix: If you prefer using Apple Pay, consider linking your credit or debit card directly in the app if that option is available. This can streamli... ⇲

Error when entering card information

Fix: Double-check the card information you are entering for accuracy, including the card number, expiration date, and CVV. Ensure there are no ty... ⇲

Compatibility issue

No integration with Apple Wallet

Fix: Manually add your tickets to Apple Wallet by taking screenshots of your tickets and using the 'Add to Wallet' feature if available. This can... ⇲

Cannot add value to Breeze card on smaller phones

Fix: Try using a larger device if available, as the app may have limitations on smaller screens. Alternatively, check if there is a web version o... ⇲

Storage issue

Cannot store multiple tickets on one phone

Fix: If the app allows, create separate accounts for different users to manage multiple tickets. This can help you keep track of tickets for diff... ⇲

Functionality issue

Tickets cannot be scanned consecutively

Fix: If you encounter issues scanning tickets consecutively, try closing and reopening the app between scans. This can help reset the scanner fun... ⇲

Unreliable QR scanner

Fix: Ensure that you are in a well-lit area when scanning QR codes, as poor lighting can affect the scanner's performance. Also, make sure the QR... ⇲

Inconsistent ticket validation

Fix: Keep a record of any validation issues you encounter, including the time and location. This can help you identify patterns and provide conte... ⇲

Bugs issue

Breeze malfunctions frequently

Fix: Regularly clear the app's cache and data if the option is available. This can help improve performance and reduce malfunctions. OR Keep y... ⇲

Tickets disappear after purchase

Fix: Check your purchase history in the app to see if the tickets are listed there. If they are, try logging out and back in to refresh the app's... ⇲

Support issue

No confirmation for support messages

Fix: Keep a record of your support messages and any responses you receive. This can help you track the status of your inquiries. OR Check the... ⇲

Lack of tutorial for new users

Fix: Explore the app thoroughly to familiarize yourself with its features. Look for any help or tutorial sections within the app. OR Consider... ⇲

Security issue

Breeze steals tickets

Fix: Document any instances where tickets appear to be missing after purchase. Take screenshots of your purchase confirmations for reference. O... ⇲

Slow issue

Slow ticket loading time

Fix: Ensure you have a stable internet connection when using the app. If your connection is weak, try switching to a different Wi-Fi network or u... ⇲