fix problems on Alibaba.com [iphone]

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—— Run into issues on Alibaba.com? Get help pending when official support gets back to you!

Alibaba.com
Info:
company: 杭州阿里巴巴广告有限公司
: http://www.alibaba.com/help/contact-us.html#askquestion
: www.alibaba.com
Chat with our AI-based Alibaba.com Support
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Bugs issue

Tracking number reporting issues

Fix: 1. Verify tracking number: Ensure that the tracking number is entered correctly. 2. Check with the shipping carrier: Visit the carrier's web... ⇲

Inconsistent shipping information

Fix: 1. Check supplier's profile: Review the supplier's profile for shipping policies and updates. 2. Contact supplier: Use the chat feature to a... ⇲

Inconsistent product quality

Fix: 1. Review seller ratings: Always check the seller's ratings and reviews before making a purchase. 2. Request samples: If possible, ask the s... ⇲
 
Security issue

Unverified suppliers present

Fix: 1. Research suppliers: Before placing an order, check the supplier's ratings, reviews, and transaction history. 2. Use Alibaba's verificatio... ⇲

Lack of accountability for fraudulent sellers

Fix: 1. Research sellers: Always check seller ratings and reviews before making a purchase. 2. Report fraudulent activity: If you suspect fraud,... ⇲
 
UI issue

Poorly designed app navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation. 2. Use the search bar: Instead of n... ⇲

Confusing order confirmations

Fix: 1. Review confirmation details: Carefully read through the order confirmation email or message to understand the details. 2. Contact support... ⇲
 
Search issue

Difficulties with search filters

Fix: 1. Use specific keywords: When searching, use specific product names or categories to narrow down results. 2. Adjust filter settings: After... ⇲
 
Notifications issue

Excessive junk notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Alibaba.com and customize which notifications you want to receive. 2. Mute... ⇲
 
Payments issue

Lack of shipping cost transparency

Fix: 1. Request shipping quotes: Before placing an order, ask the supplier for a detailed shipping quote. 2. Use the shipping calculator: If avai... ⇲

Refund process is complicated

Fix: 1. Familiarize yourself with the refund policy: Read the app's refund policy to understand the process. 2. Document your case: Keep records... ⇲

Suppliers charge additional fees post-order

Fix: 1. Clarify costs upfront: Before placing an order, ask the supplier for a complete breakdown of costs, including any potential additional fe... ⇲
 
Support issue

Inconsistent customer service responses

Fix: 1. Document your inquiries: Keep a record of your questions and the responses you receive for reference. 2. Use multiple contact methods: If... ⇲

Dispute resolution process is ineffective

Fix: 1. Gather evidence: Document all communications and transactions related to the dispute. 2. Use the dispute feature: Follow the app's proces... ⇲

Language barriers with suppliers

Fix: 1. Use translation tools: Utilize translation apps or services to communicate with suppliers. 2. Be clear and simple: Use simple language an... ⇲
 
Ads issue

Misleading product listings

Fix: 1. Read reviews: Check product reviews and ratings from other buyers to gauge product quality. 2. Ask questions: Use the chat feature to ask... ⇲
 
Loading issue

Delayed shipping times

Fix: 1. Check estimated delivery dates: Review the estimated delivery dates provided by the supplier before placing an order. 2. Contact the supp... ⇲
 
Compatibility issue

Limited shipping options to the U.S.

Fix: 1. Check multiple suppliers: Look for different suppliers who may offer better shipping options to the U.S. 2. Use freight forwarders: Consi... ⇲
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 what users are saying
Good experience
93.7%

Neutral
3.4%

Bad experience
3.0%

~ from our NLP analysis of 881,907 combined software ratings.

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 Private Data Alibaba.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics