fix problems on ServiceNow Agent [iphone]

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ServiceNow Agent
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company: ServiceNow
: https://www.servicenow.com/support/contact-support.html
: www.servicenow.com
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Customization issue

Cannot customize tabs

Fix: 1. Explore the app settings to see if there are any options for customizing the interface. Look for a 'Customize' or 'Settings' section. O... ⇲

No option to sign for multiple deliveries

Fix: 1. Check if there is a multi-sign feature in the app settings or during the delivery process. Look for options that allow batch signing. O... ⇲

Cannot copy device names to external apps

Fix: 1. Try using the 'Share' feature if available. Tap and hold on the device name to see if a share option appears. OR 2. If sharing is not... ⇲

Inability to change incident state

Fix: 1. Check if you have the necessary permissions to change incident states. Go to Settings > User Profile to verify your role. OR 2. If per... ⇲

Cannot mark active status in ticket queue

Fix: 1. Check if there is a status update option in the ticket details. Tap on the ticket to see if you can change the status there. OR 2. If... ⇲

Lack of filtering options for large teams

Fix: 1. Explore the app settings for any filtering options that may be hidden in advanced settings. OR 2. If filtering is not available, consi... ⇲
 
UI issue

Limited ticket visibility for specific CIs

Fix: 1. Check your user permissions within the app. Go to Settings > User Profile and ensure you have the necessary permissions to view all ticke... ⇲

Difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. Consider creating a quick reference guide for yourself. OR 2. Look... ⇲

Font color contrast issues in dark mode

Fix: 1. Switch to light mode temporarily to improve readability. Go to Settings > Display & Brightness and select 'Light'. OR 2. Provide feedb... ⇲

Confusing UI overloaded with irrelevant information

Fix: 1. Explore the app settings for options to customize the dashboard or main view to show only relevant information. OR 2. Create a list of... ⇲
 
Notifications issue

Notifications not functioning properly

Fix: 1. Ensure notifications are enabled for the app. Go to Settings > Notifications > ServiceNow Agent and toggle on 'Allow Notifications'. OR... ⇲

Notifications blend with other app notifications

Fix: 1. Customize notification settings for the ServiceNow Agent app. Go to Settings > Notifications > ServiceNow Agent and adjust the alert styl... ⇲

Hidden notifications cannot be marked as read

Fix: 1. Check if there is an option to view hidden notifications in the app settings or notification center. OR 2. As a workaround, clear all... ⇲

No option to delete completed notifications

Fix: 1. Check if there is a 'Clear All' option in the notifications section to remove completed notifications. OR 2. If deletion is not availa... ⇲
 
Search issue

No search functionality for tickets

Fix: 1. Look for a search bar at the top of the ticket list. If not visible, try scrolling down to see if it appears. OR 2. As a workaround, m... ⇲
 
Screen issue

ServiceNow Agent does not fit mobile screen

Fix: 1. Check your device's display settings. Go to Settings > Display & Brightness and adjust the text size or display settings. OR 2. Try ro... ⇲
 
Bugs issue

Barcode scanning does not validate length

Fix: 1. Ensure the barcode is being scanned correctly. Try scanning different barcodes to see if the issue persists. OR 2. If the issue contin... ⇲
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 what users are saying
Good experience
87.5%

Bad experience
6.6%

Neutral
5.9%

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 Private Data ServiceNow Agent collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics