fix problems on Vantage West Credit Union [iphone]

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—— Run into issues on Vantage West Credit Union? Get help pending when official support gets back to you!

Vantage West Credit Union
Info:
company: Vantage West Credit Union
: https://vantagewest.org/contact/
: vantagewest.org
Chat with our AI-based Vantage West Credit Union Support
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Login issue

Inconsistent login functionality

Fix: 1. Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to rese... ⇲

Problems with Face ID login

Fix: 1. Ensure that Face ID is set up correctly by going to Settings > Face ID & Passcode. Make sure the app is enabled for Face ID. 2. If Face I... ⇲
 
UI issue

Clunky user interface

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take notes on where features are located to improve your navigation... ⇲

Difficult navigation

Fix: 1. Create a mental map of the app's layout. Spend some time exploring each section to understand where everything is located. 2. Use the sea... ⇲

Unresponsive hyperlinks

Fix: 1. Restart the app to see if the hyperlinks become responsive. 2. Ensure that your internet connection is stable, as poor connectivity can a... ⇲

Lack of intuitive features

Fix: 1. Familiarize yourself with the app's features by exploring the help section or FAQ. 2. Provide feedback through the app to suggest feature... ⇲

Unclear credit rewards section

Fix: 1. Explore the rewards section thoroughly to understand how it works. Look for any help or FAQ sections that explain the rewards program. 2.... ⇲

Scrolling issues with menu

Fix: 1. Restart the app to see if the scrolling issue resolves itself. 2. Ensure that your iPhone's operating system is up to date, as updates ca... ⇲
 
Updates issue

Missing account balance updates

Fix: 1. Refresh the app by pulling down on the screen to update the information. 2. Ensure that your internet connection is stable, as poor conne... ⇲
 
Network issue

Connectivity issues

Fix: 1. Check your internet connection by trying to load a webpage or another app. If your connection is weak, try moving closer to your router o... ⇲
 
Security issue

Error when unlocking debit card

Fix: 1. Ensure that you are following the correct steps to unlock your debit card as outlined in the app. 2. Log out of the app and log back in t... ⇲
 
Payments issue

Inability to view due dates for payments

Fix: 1. Navigate to the payments section of the app and look for a calendar or due date feature. 2. If you cannot find it, try logging out and ba... ⇲
 
Bugs issue

Issues with mobile check deposit

Fix: 1. Ensure you are following the correct procedure for mobile check deposit, including taking clear photos of the check. 2. Check your intern... ⇲
 
Compatibility issue

Vantage West Credit Union does not support portrait mode on iPads

Fix: 1. Use the app in landscape mode as a temporary workaround. 2. Check for any updates in the App Store that may add support for portrait mode... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Clear the app's cache or un... ⇲
 
Notifications issue

Notifications for credit score are excessive

Fix: 1. Go to the app's settings and adjust the notification preferences to reduce the frequency of credit score alerts. 2. Consider turning off... ⇲
 
Account issue

Removed family member accounts for transfers

Fix: 1. Check the app's settings to see if there is an option to re-add family member accounts for transfers. 2. Ensure that you have the correct... ⇲
 
Settings issue

Vantage West Credit Union does not remember user settings

Fix: 1. Ensure that you are saving your settings before exiting the app. Look for a 'Save' button or similar option. 2. Log out of the app and lo... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.7%

Bad experience
1.2%

~ from our NLP analysis of 20,910 combined software ratings.

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 Private Data Vantage West Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics