fix problems on NFL OnePass [iphone]

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—— Run into issues on NFL OnePass? Get help pending when official support gets back to you!

NFL OnePass
Info:
company: NFL Enterprises LLC
: http://www.nfl.com/contact-us
: www.nfl.com
Chat with our AI-based NFL OnePass Support
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Account issue

account creation process is broken

Fix: Try clearing your app cache or reinstalling the app to see if that resolves the issue. Ensure that your device's software is up to date, as... ⇲
 
Updates issue

player schedule not updated

Fix: Check for app updates regularly, as schedules may be updated in newer versions. You can also refresh the app or log out and back in to see i... ⇲

outdated information on events

Fix: Regularly refresh the app and check for updates to ensure you have the latest information. If you notice outdated information, cross-referen... ⇲
 
Support issue

poor crowd control at events

Fix: Arrive early to avoid large crowds and familiarize yourself with the venue layout. Look for designated areas for different activities to hel... ⇲

help feature is ineffective

Fix: Instead of using the in-app help feature, check the official NFL website for FAQs or support articles that may address your issue more effec... ⇲

poor customer support response

Fix: Utilize community forums or social media to seek help from other users who may have experienced similar issues and found solutions. OR Do... ⇲
 
Login issue

login issues with continuous loops

Fix: Clear the app's cache and data, then try logging in again. If that doesn't work, uninstall and reinstall the app to reset any corrupted file... ⇲
 
Payments issue

lack of transparency in pricing

Fix: Keep a record of prices for events and merchandise as you encounter them. This can help you identify any discrepancies or unexpected charges... ⇲
 
Registration issue

registration process is unclear

Fix: Take screenshots of each step of the registration process to identify where you are getting stuck. This can help you troubleshoot or seek he... ⇲

unable to register for events

Fix: Ensure that you meet all the requirements for registration, such as age or membership status. Double-check that you are following all steps... ⇲
 
Privacy issue

location tracking is intrusive

Fix: Adjust your app permissions in your iPhone settings. Go to Settings > Privacy > Location Services, and change the app's location access to '... ⇲
 
Compatibility issue

NFL OnePass lacks functionality compared to website

Fix: Use the website for tasks that the app does not support. Bookmark the website on your device for easy access when you need to perform those... ⇲

NFL OnePass is not iPad-compatible

Fix: Use the iPhone app on your iPad in compatibility mode. You can do this by downloading the app from the App Store and using it in a smaller w... ⇲
 
Network issue

network errors during login

Fix: Check your internet connection and try switching between Wi-Fi and mobile data. If the issue persists, restart your device to refresh the ne... ⇲
 
Freezing issue

frequent freezing and lagging

Fix: Close other apps running in the background to free up system resources. Restart your device to clear temporary files that may be causing the... ⇲
 
Settings issue

no unsubscribe option available

Fix: Check your account settings within the app for any subscription management options. If you can't find it, try accessing your account through... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
61.4%

Good experience
35.2%

Neutral
3.4%

~ from our NLP analysis of 236 combined software ratings.

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 Private Data NFL OnePass collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics