fix problems on Meu Einstein [iphone]

​

—— Run into issues on Meu Einstein? Get help pending when official support gets back to you!

Meu Einstein
Info:
company: Hospital Israelita Albert Einstein
: http://www.einstein.br
: www.einstein.br
Chat with our AI-based Meu Einstein Support
   Hello! How can I assist you?  

characters left:
 
UI issue

No option to view family members' results

Fix: 1. Check if you have the correct permissions set for family member accounts. Go to Settings > Family Sharing and ensure that you have access... ⇲

Difficult to compare historical blood test results

Fix: 1. Export your results to a CSV or Excel file if the app allows it, then use spreadsheet software to compare results. 2. Take screenshots of... ⇲

Inability to view processing exams or result dates

Fix: 1. Log out and log back into your account to refresh the data. 2. Check for updates in the App Store. OR 1. Document the exams and their... ⇲
 
Messages issue

Persistent outdated exam messages

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Meu Einstein > Offload App. 2. Log out and log back into your accou... ⇲
 
Crashes issue

Meu Einstein crashes after entering password

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your iPhone to clear any temporary glitches. OR 1. Uninstall and reinstal... ⇲
 
Settings issue

No Face ID option

Fix: 1. Check if Face ID is enabled on your iPhone by going to Settings > Face ID & Passcode. Ensure that the Meu Einstein app is allowed to use... ⇲
 
Manual data entry issue

Manual data entry required

Fix: 1. Check if the app has an import feature for data entry. If not, consider using a third-party app that can sync with Meu Einstein. 2. Use v... ⇲
 
Bugs issue

Frequent system errors

Fix: 1. Restart the app and your iPhone to clear temporary errors. 2. Check for app updates in the App Store. OR 1. Clear the app cache by goi... ⇲

Bug prevents date of birth entry

Fix: 1. Restart the app and try entering the date of birth again. 2. Check for app updates in the App Store. OR 1. If the issue persists, try... ⇲
 
Limited functionality issue

Limited functionality

Fix: 1. Explore the app settings to see if there are features that need to be enabled. 2. Check for updates in the App Store to access new featur... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data. 2. Clear the app cache by going to Settings >... ⇲
 
Login issue

Automatic logout issues

Fix: 1. Check your app settings for any session timeout settings and adjust them if possible. 2. Ensure your iPhone's software is up to date. O... ⇲
 
Scheduling issue

Problems scheduling COVID tests

Fix: 1. Ensure you are using the latest version of the app. 2. Restart the app and try again. OR 1. Check if there are specific times or condi... ⇲
 
Account issue

Missing user information in results

Fix: 1. Log out and log back into your account to refresh your data. 2. Check your profile settings to ensure all information is correctly entere... ⇲
 
Reports issue

Inability to generate PDF reports

Fix: 1. Check if the app has an export feature in the settings. 2. Take screenshots of the results and compile them into a PDF using a document a... ⇲
 
Data entry issue

Mandatory fields block data entry

Fix: 1. Review the mandatory fields and ensure all required information is filled out correctly. 2. If a field is not applicable, try entering a... ⇲
 
Registration issue

Activation link not sent

Fix: 1. Check your spam or junk email folder for the activation email. 2. Ensure that you entered the correct email address during registration.... ⇲
 
Loading issue

Errors when loading information

Fix: 1. Restart the app and your iPhone to clear temporary errors. 2. Check your internet connection and try again. OR 1. Clear the app cache... ⇲
 
Compatibility issue

Poor accessibility across devices

Fix: 1. Ensure that you are logged into the same account on all devices. 2. Check for app updates on each device. OR 1. Use a web browser to a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
91.7%

Good experience
8.3%

Neutral
0.0%

~ from our NLP analysis of 12 combined software ratings.

 Switch to these Alternatives:
Fleury Pacientes
Paciente Sírio-Libanês
Bradesco Saúde Concierge
Beep Saúde
Minha Omint
a+
SulAmérica Saúde
Care Plus
Nav Dasa: Exames e Consultas
Studio Velocity: Bike Indoor

 Private Data Meu Einstein collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Usage Data
    • Diagnostics