fix problems on Cathay Bank [iphone]

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Cathay Bank
Info:
company: Cathay Bank
: http://www.cathaybank.com
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Payments issue

Delayed Zelle transactions

Fix: Check if the recipient has also set up Zelle correctly. Sometimes delays occur if the recipient's account is not fully activated for Zelle t... ⇲

Non-cash transactions take 1-3 days to post

Fix: Keep track of your transactions and plan your finances accordingly. Use the app to monitor your spending and ensure you have enough funds av... ⇲

Delayed posting of debits/credits

Fix: Monitor your account regularly and keep a manual record of your transactions to better manage your finances while waiting for updates. OR... ⇲

Payment options not saving

Fix: Ensure that you are following the correct steps to save payment options. After entering payment details, look for a 'Save' button and confir... ⇲
 
Bugs issue

Mobile deposit feature broken

Fix: Check for any app updates in the App Store. Updating the app can fix bugs and improve functionality. If the app is up to date, try restartin... ⇲

Inaccurate balance display

Fix: Refresh the app by logging out and logging back in, or by closing and reopening the app. This can sometimes correct display issues. OR Ch... ⇲

Mobile deposit requires multiple attempts

Fix: Ensure that you are taking clear, well-lit pictures of the checks. If the app struggles to capture the image, try adjusting the angle or lig... ⇲
 
Camera issue

No auto capture for check images

Fix: When taking pictures of checks, ensure you have good lighting and a clear background. Hold the check steady and within the frame to help the... ⇲

Camera connection issues for mobile deposit

Fix: Ensure that the app has permission to access your camera. Go to your iPhone settings, find the app, and check the permissions. OR If the... ⇲
 
Notifications issue

No reminder for check endorsement

Fix: Set a personal reminder on your phone or calendar app to remind you to endorse checks before depositing them. This can help ensure you don’t... ⇲
 
Compatibility issue

No Apple Pay support

Fix: Use the bank's debit or credit card directly for purchases instead of relying on Apple Pay. This ensures you can still make transactions wit... ⇲

Limited functionality compared to larger banks

Fix: Familiarize yourself with the features that are available in the app and make the most of them. Use the app for basic banking needs and cons... ⇲
 
UI issue

Limited visibility of payees in Bill Pay

Fix: Regularly update your payee list and remove any that you no longer use. This can help streamline the list and make it easier to find the pay... ⇲

Activities page does not show balance after transactions

Fix: Try refreshing the activities page by pulling down on the screen to see if the balance updates. This can sometimes trigger a refresh of the... ⇲

Poor user experience

Fix: Take note of specific areas where you find the experience lacking and try to adapt your usage to work around these issues, such as using alt... ⇲

Design lacks detail for loan amounts

Fix: Check if there are detailed loan statements available in the app or on the bank's website that provide more information about your loan amou... ⇲
 
Login issue

Frequent password prompts despite face recognition

Fix: Check the app settings to ensure that face recognition is enabled and functioning correctly. You may need to re-register your face ID in the... ⇲
 
Messages issue

Secure Message option is ineffective

Fix: If the secure message feature is not working, consider using alternative communication methods, such as email or phone calls, for urgent inq... ⇲
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 what users are saying
Good experience
84.1%

Bad experience
12.7%

Neutral
3.2%

~ from our NLP analysis of 1,818 combined software ratings.

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 Private Data Cathay Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics