fix problems on Ukrainian FCU [iphone]

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—— Run into issues on Ukrainian FCU ? Get help pending when official support gets back to you!

Ukrainian FCU Mobile
Info:
company: Ukrainian Federal Credit Union
: http://rufcu.org
Chat with our AI-based Ukrainian FCU Support
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Slow issue

slow system speed

Fix: 1. Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲
 
UI issue

Ukrainian FCU looks like a basic website

Fix: 1. Provide feedback within the app about the design, as user feedback can sometimes lead to improvements in future updates. 2. Use the app... ⇲

not mobile friendly

Fix: 1. Try adjusting your phone's display settings. Go to Settings > Display & Brightness and adjust text size or enable 'Larger Text' for bette... ⇲

design has not improved over time

Fix: 1. Provide feedback within the app regarding design improvements, as user feedback can influence future updates. 2. Explore any settings wi... ⇲
 
Payments issue

Visa Card tab not working

Fix: 1. Ensure that your app is updated to the latest version. Check for updates in the App Store. 2. Log out and log back into your account to... ⇲

credit card page not accessible

Fix: 1. Ensure your app is updated to the latest version. Check for updates in the App Store. 2. Log out and log back into your account to refre... ⇲

limited features for credit card management

Fix: 1. Explore the app thoroughly to ensure you are not missing any features. Check the settings or help section for additional options. 2. Use... ⇲
 
Compatibility issue

Face ID not available

Fix: 1. Check if Face ID is enabled on your iPhone by going to Settings > Face ID & Passcode. Ensure that the app is allowed to use Face ID. 2.... ⇲
 
Login issue

requires password every time

Fix: 1. Check if there is an option in the app settings to stay logged in or remember your password. 2. Use a password manager to store your pas... ⇲

no Face ID or Touch ID

Fix: 1. Check if the app has been updated to support biometric authentication. Go to the App Store and check for updates. 2. If the app does not... ⇲

no fingerprint authentication

Fix: 1. Check if the app has been updated to support fingerprint authentication. Go to the App Store and check for updates. 2. If the app does n... ⇲
 
Freezing issue

session hangs if not logged out

Fix: 1. Make it a habit to log out of the app after use to prevent session hanging. 2. Restart the app if it hangs, and check for updates that m... ⇲
 
Loading issue

takes a long time to log in

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and cellular data to see if login speed improves. 2. Use a password mana... ⇲
 
Security issue

complicated password requirements

Fix: 1. Use a password manager to generate and store complex passwords, making it easier to comply with requirements. 2. Write down the requirem... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
3.3%

Neutral
1.6%

~ from our NLP analysis of 1,142 combined software ratings.

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 Private Data Ukrainian FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics