fix problems on ZOE Health Study [iphone]

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—— Run into issues on ZOE Health Study? Get help pending when official support gets back to you!

ZOE Health Study
Info:
company: Zoe Limited
: https://health-study.joinzoe.com/faq
: health-study.joinzoe.com
Chat with our AI-based ZOE Health Study Support
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UI issue

Date input for COVID test is confusing

Fix: 1. Review the input format: Ensure you are entering the date in the correct format as specified in the app (e.g., MM/DD/YYYY). 2. Use a cal... ⇲

Frustrating navigation and interface delays

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. 2. Restart the app: C... ⇲
 
Customization issue

Limited options for symptom reporting

Fix: 1. Provide feedback: Use the in-app feedback option to suggest additional symptoms you believe should be included. 2. Keep a personal log:... ⇲

No way to go back and edit past entries

Fix: 1. Keep a record: Maintain a personal log of your entries so you can track changes and updates manually. 2. Provide feedback: Suggest the a... ⇲

Lack of exposure tracking questions

Fix: 1. Suggest improvements: Use the feedback option to request the addition of exposure tracking questions. 2. Keep a personal record: Track y... ⇲

Daily reporting process is repetitive

Fix: 1. Set reminders: Use your phone's reminder feature to streamline your reporting process and make it feel less tedious. 2. Create a routine... ⇲

No option for reporting unrelated health issues

Fix: 1. Keep a separate log: Maintain a personal record of unrelated health issues to discuss with your healthcare provider. 2. Provide feedback... ⇲

Missing questions for comprehensive data collection

Fix: 1. Provide feedback: Use the feedback option to suggest additional questions that could enhance data collection. 2. Keep a personal log: Do... ⇲
 
Freezing issue

ZOE Health Study freezes or becomes unresponsive

Fix: 1. Restart your device: Sometimes, a simple restart of your iPhone can resolve app freezing issues. 2. Close background apps: Double-tap th... ⇲
 
Feedback issue

No clear feedback on data submission

Fix: 1. Look for confirmation messages: After submitting data, check for any confirmation messages or indicators that your data has been received... ⇲
 
Compatibility issue

Inability to access certain features based on location

Fix: 1. Check location settings: Ensure that location services are enabled for the app in your iPhone settings. Go to Settings > Privacy > Locati... ⇲

Limited demographic reach

Fix: 1. Provide feedback: Use the feedback option to suggest expanding the demographic reach of the app. 2. Engage with community forums: Partic... ⇲
 
Privacy issue

Concerns about data privacy

Fix: 1. Review privacy settings: Go to the app settings and review the privacy options available. Adjust them according to your comfort level. 2... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
98.1%

Neutral
1.1%

Bad experience
0.8%

~ from our NLP analysis of 18,707 combined software ratings.

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 Private Data ZOE Health Study collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data